19 days old

RTC Voice Engineer

Jacksonville, FL 32232
RTC Voice Engineer

Jacksonville, Florida

**Job Description:**

Participates in design, development and implementation of systems engineering activities, to include OS technical support, systems programming and data center capabilities. Responsible for components of complex engineering and/or analytical tasks and activities. Assists in establishment of input/output processes and working parameters for hardware compatibility and coordination of subsystems design and integration of total system. Serves as a fully seasoned/proficient technical resource; provides tech knowledge and capabilities as team member and individual contributor. Will not have direct reports but will influence and direct activities of a team related to special initiatives or operations. Provides input on staffing, budget and personnel. Typically 5 or more years of systems engineering experience.

**Technology Infrastructure Organization:**

+ Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world

+ Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully

+ Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.

+ Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.

+ Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.

+ Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital.

**Job Description:**

Interprets diverse business requirements into technical Real Time Communications (RTC) solutions framework.

Provide technology roadmaps governed by strategic direction, business requirements as well as resourcing and financial constraints.

Works across multiple vendors and internal partners to produce technically excellent solutions architecture that is aligned to business needs and direction.

Provide impute to technical direction and frameworks to meet business needs. Provide expert consultation for major network initiatives or incidents. Produce and/or endorse network standards.

Provide guidance and recommendations specific to customer requirements.

Evaluate emerging technologies against business and IT strategic needs. Serve as a contributor on network initiatives. Update standards and guidelines as requested.

Review the feasibility of new and existing IT projects. Write technical and business documentation. Lead high level scoping and costing activities if required.

Key Responsibilities

Develop strong linkage with the Architecture and Solutions team to deliver standard designs and ensure compliance

Participate in peer reviews for high and low level designs

Ensure LOB and production characteristics are understood

Responsible for delivery of complex solutions on time and on budget

Develop detailed, low level technical designs for complex Enterprise Voice Solutions

Ensure successful delivery of technical solutions into the production environment

Provide L3 support to resolve complex and visible production issues as required

Accountable for production environment oversight

Responsible for capacity, security, continuity, and availability management

Design to meet customers availability requirements

Recommend and leverage tools to ensure effective platform management

Evaluate high risk change

Provide subject matter expertise to line of business, relationship managers, network teams including Operations

Identify risks and recommend remediation process

Engage with GIS, Compliance, and Legal to ensure proper controls

Ensure the stability of environment through lifecycle management

Engage with Product Management, Architecture and both internal and external partners to help drive technology roadmaps

Work with Bank Architecture to help maintain specific multiyear technology roadmaps aligned with business unit plans

Develop and maintain specific architecture blueprints and design standards (in an engineering repository)

Certify project teams compliance in accordance with the toll gate process entry and exit criteria

Develop testing strategy and technology certification plan

Responsible for tracking emerging technologies and conducting proof-of-concepts for those with applicability to BAC

Develop and maintain a technology radar based on primary and secondary research

Run innovation workshops and councils to identify potential business solutions

Establish and manage a technology laboratory for experimentation

Engage with GIS, Compliance, and Legal to ensure proper controls

Conduct proof-of-concepts for selected solution ideas

Promote new ideas to business units in collaboration with Relationship Managers

Ownership of Architecture Design Reviews

Create Low Level Designs in accordance to Bank Collaboration Architecture

Participate in peer reviews for high and low level designs

Develop strong linkage with the Engineering teams to deliver standard designs and ensure compliance

Develop test plans for introduction or change in architecture design

Establish, measure, maintain, and drive efficiencies within the A&E organization

Audit processes, measuring design quality, and ensuring improvements are recognized

Responsible for Testing Center of Excellence

Responsible for RTC Global Design Committee process

Responsible for Technology showcase (Featuring Global Expo)

Able to articulate approaches and drive a collaborative engagement across multiple teams, partners and executives

Communicate to various organizational levels in the organization including senior management presenting Engineering solutions, Production designs and operational issues effectively to line of business partners and application development leaders.

Lead the engagement in high severity production incidents and problem tickets in support of any RTC redesign requirements.

Provides feedback to product teams as to the catalog of standard products, and business requirements for changes to the catalog.

Engage the most senior levels of Bank technology to drive the overall agenda and direction on organizational planning

**Professional Competencies:**

10+ Years of experience in networking industry. Experience in financial industry is preferred

Ability to thoroughly review, understand and interpret technology updates for applicability in the environment we support

Ability to interact effectively with all levels of customers and

Strong analytical and critical thinking skills

Ability to handle multiple tasks simultaneously and respond under pressure

Demonstrated work experience in similar capacity as an architect for large enterprise network.

Knowledge market data/exchange technologies.

Familiar with technology trends in networking, examples include but not limited to software defined networking (SDN), BYOD, SIP session management etc.

Expertise in voice technologies including but not limited to SIP Trunking and SIP interworking, voice over IP protocols (H.323/SIP), IP PBX, session management etc.

Expertise in SBC, Genesys, Cisco voice platforms and unified communication and collaboration technologies.

Expertise in LAN/WAN technologies including but not limited wired/wireless LAN environments, data center networking, Intranet/extranet environments, load balancing, Hypervisor, Fibre channel as well as wide area networking technology such as IP/MPLS, SONET/SDH, DWDM technologies, IP Multicast (PIM, MBGP) and Quality of Service environment.

Experience with networking products such as routers, switches, load balancers, firewalls and WAN optimization products.

Knowledge of other vendors such as Juniper, Aruba, Cisco and Sonus/Ribbin is a plus.

Technical Skills:

Demonstrate extensive technical experience working with large VoIP network using Cisco Voice collaboration platforms and solutions including Call Manager/CUCM, Unity Connection Voice Mail, Jabber, Webex, Webex Teams, MRA, Expressway, Telepresence, CMS, TMS and video end points DX,SX,IX. Spark and Spark Borads

Sound working knowledge of SRTP, RTP, Opus, SCCP, and SIP and SIP interworking.

Broad working knowledge of call routing in complex fortune 500 company with QSIG, MGCP, CAC, H323 and SIP

Firm understanding of TDM, VoIP and call control disciplines as well as next generation networks using APIs, WebRTC, and HTML5.

Session Management knowledge, with experience integrating to Avaya Aura, Cisco SME, Acme and Sonus/Ribbon products

SIP and Traditional ISDN/PRI Trunking and broad experience with carrier network, SIP trunking interworking including RFC standards

Sonus Gateway Technology configuration and/or integration experience (2K,5K,7K & 9K)

Layer 2 VLANs experience and configuration, internetworking using BGP, ISIS, OSPF.

Extensive understanding of QoS standards and best practice for Real Time media

E911 configuration on Cisco products and West/Intrado

Additional considered competencies with of MSFT infrastructure such as Active Directory, IM&*P, .net, power shell, exchange is a plus

SfB/Lync on premise and on line solutions

Desired Job Skills:

BS or BA in engineering or computer science


1st shift (United States of America)

**Hours Per Week:**


Full time


Manages People: No

Travel: Yes, 5% of the time

Talent Acquisition Contact:

Referral Bonus:

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf .

To view the "EEO is the Law" Supplement, CLICK HERE at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (Policy) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of Americas Drug-free workplace and alcohol policy, CLICK HERE .


  • Banking / Finance
Posted: 2020-01-08 Expires: 2020-02-07

Success begins with building relationships.

At Bank of America, our customers are at the center of everything we do. Our focus is on helping each one find the right financial solutions. With a wide range of career opportunities available, we invite you to realize your career goals with us while assisting customers with what matters most to them.

Welcome to Careers at Bank of America.

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RTC Voice Engineer

Bank of America
Jacksonville, FL 32232

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