9 days old

Sales - Customer Retention Specialist

Cognizant
Winston-Salem, NC 27101
  • Job Code
    00036035163


General Summary:

The Customer Retention Specialist is responsible for retaining at-risk customers and developing existing customers with the primary goals of reducing controllable customer churn and improving customer loyalty, while driving incremental volume and distribution. Retaining customers includes contacting at-risk customers, account analysis, problem-solving, issue resolution, and all other efforts to save at-risk customers to keep them pouring. The development of existing accounts includes signing customers to Beverage Agreements and introducing our customer loyalty programs.


Major Task Responsibilities and Key Accountabilities:

Reduce controllable churn and improve customer loyalty



  • Contact and secure orders from at-risk customers, resolve issues, and set up for future success.

  • Develop existing customers with Beverage Agreements

  • Enhance customer partnerships and build a foundation for future growth

  • Account Maintenance (i.e. account frequency, updating contact information, validating delivery/mailing addresses, identifying seasonality, VRU reminder dial)

  • Work effectively with peers, other departments, and Field Partners

  • Utilize knowledge of Retention Reporting and Account/Volume Performance to navigate/research customer accounts

  • Strong support and Customer Retention team goals
Basic Job Qualifications:

A minimum of2 years of sales experience



  • High School diploma or GED
Preferred Job Qualifications:

Strong sales skills



  • Quick rapport builder

  • Sold business knowledge of Customer Business

  • Excellent follow-up skills

  • Result-oriented mindset

  • Aggressive seller

  • Able to find new approaches to selling

  • Strong communication skills

  • Critical competencies:
    • Drive for results

    • Communication

    • Professional maturity

    • People/Organizational savvy

    • Organizational impact












Posted: 2020-01-08 Expires: 2020-02-06
Sponsored by:
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Sponsored by:
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Sales - Customer Retention Specialist

Cognizant
Winston-Salem, NC 27101

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