10 days old

Sales/ Customer Service Representative

Winston-Salem, NC 27101
  • Job Code


Sales/ Customer Service Representative

(Winston Salem, NC Office)

Direct Sales Representatives are responsible for making outbound or taking inbound customer callsin an automated, high volume call center environment.They are the "Beverage Expert" for an assigned customer base. Taking replenishment orders and selling in new products and promotions to help grow the accounts profit, revenue and/or traffic while increasing volume and profit is the primary job accountability.Direct thrives on impeccable customer service. Maintaining accurate and complete customer orders is necessary. Sales experience, attention to detail, computer experience in a Windows or web based environment, ability to multi-task, professional maturity and drive for results are key attributes for a Direct Sales CSR. Direct Sales CSR is responsible for handling, via telephone, routine customer service inquiries, as well as escalation calls, related to product sales and delivery issues. Our Sales Reps should be able to turn calls into a positive experience for our customers by using our best call guidelines. In addition, Direct Sales Representatives are expected to exhibit active involvement and support of their team.

Job Responsibilities include following procedure by adhering to an assigned schedule, addressing or escalating customer issues according to procedure, selling our beverages to our established and new customers. Candidates should be able to use issue resolution and follow-up to handle a wide variety of questions, issues, and customer service needs with seamless coordination and communication with customers.

Start dates will be Monday, December 2nd and January 6th for 90 days of training. 3 weeks of training are Monday-Friday, 8am-5pm. Balance of training will be between 7am-11pm.

Hours will be an 8 hour shift between 7am-11pm, Monday-Friday. *Must be flexible to work any of those hours.


High school diploma or GED

Minimum of 2 years of previous customer service experience

Willingness to work flexible work hours (8-hour shift, scheduled between 7am-11pm)

Previous Sales, Retail or Customer Service experience

*Strong French language is a MUST HAVE

Apply on-line at: www.cognizant.com/careers

Job Number: 00035074476

Posted: 2020-01-08 Expires: 2020-02-06
Sponsored by:
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Sponsored by:
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Sales/ Customer Service Representative

Winston-Salem, NC 27101

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