19 days old

Sales Ops Coordinator

Cognizant
Winston-Salem, NC 27101
  • Job Code
    00036054811
Summary:

Support Sales Ops Coordinator provides organizational support by welcoming new customers to creating a critical first impression with the customer. Includes validating and entering accurate customer information into the applications to prepare customers for sales calls, ensuring first order shells are built, and confirming that equipment is installed. Other functions of the role also include general sales, specialty retail and various other assignments as needed to support the business needs.


Responsibilities:

  • Review customer account information (call history, order/delivery history, call comments, customer comments, inquiry, and activities).

  • Conduct Customer On-boarding call and validate new customer information (selling method, equipment install, BCT, contacts, phone, fax, email, frequency/call/delivery day and date, etc).

  • Follow selling priorities on every call (Refused PD, Will call Request, 10-2 BCT, Initial Orders, Offer additional product on Initial order, Sell VRU reminder).

  • Clarify, address and/or escalate questions or concerns related to customer setup or opening.

  • Assign customer.

  • Inform Customer of Rewards Plus program where applicable.

  • Sell new products to customer to drive current and future revenue.

  • Handle AR issues including determining if credit application completed and when, where submitted, and escalation for resolution. Enter request for override code if directed by field.

  • Handle National Account Onboarding requiring special handling or coordination of install and order dates (KFC, etc.).

  • Analyze, discuss and escalate challenging equipment setup/install issues.

  • Execute equipment validation call to ensure customer has received equipment, it is working properly and the business is open and ready to move to Sales floor.

  • Work returned mail from welcome packets to determine correct address and resend

  • Create critical first impression t.

  • Capture and validate all account information for new customers (i.e. Day Parts, FS Distributors, BCT, Email, FAX, etc.).

  • Handle extensive inquiry entry for new customer setup; especially for equipment, charge terms, POP, pricing.

  • Execute first fill order, timing product delivery with equipment delivery as needed




Expansion Process



  • Review customer account information (call history, order/delivery history, call comments, customer comments, inquiry, and activities).

  • Conduct Customer On-boarding call and validate new customer information (selling method, equipment install, BCT, contacts, phone, fax, email, frequency/call/delivery day and date, etc.).

  • Follow selling priorities on every call (Refused PD, Will call Request, 10-2 BCT, Initial Orders, Offer additional product on Initial order, sell VRU reminder, sell customer surveys).

  • Handle any urgent issues and answer any questions.

  • Assign customer.

  • Selling customer on benefits, communication of rationale for selling method change and escalation of issues.

Sales



  • General Sales Support-Provide accurate, courteous customer service while selling products.

  • Specialty Retail Support Provide accurate, courteous customer service and order fulfillment.

  • Accurately enter replenishment orders.

  • Sell in new products or promotions.

  • Handle routine customer service calls.

  • Escalate calls related to product sales and delivery issues.

  • Ensure calls create positive experiences using quality assurance guidelines.

  • Perform issue resolution and follow-up to handle questions, issues and customer service needs.

  • Action open activities and all customer communication sales needs.

  • Determine and manually disposition next call date based on customers guidance.

  • Conduct conversations regarding non-buying assets.
Qualifications:

  • High School diploma or GED

  • Demonstrated verbal and written communication skills

  • 1-2 years of prior customer service experience

  • Strong problem solving, analytical, and organizational skills

  • Proven ability to work independently with minimal or no supervision













Posted: 2020-01-08 Expires: 2020-02-06
Sponsored by:
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Sponsored by:
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Sales Ops Coordinator

Cognizant
Winston-Salem, NC 27101

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