14 days old

Sales Support Representative

Cargill
Alberta, MN 56207
  • Job Code
    ALB01615
Position Purpose:


As a Sales Support Representative (SSR) you will interact directly with members of the sales team and farmer customers, providing superior customer service and performing grain customer and contract administration tasks. This will include contract entry, contract updates including pricing of futures and basis, and managing addendums and amendments for grain origination and related value-added solutions including Pro Pricing, Minimum Price, On Farm Storage and multiple others. You will be responsible for meeting productivity goals on these activities.


You will also be responsible for key contract controls such as obtaining signatures and position monitoring tasks as assigned. As a key contact for our customers, you will be responsible for directing calls to others as appropriate.


Principal Accountabilities:


70% Customer Support
Receive inbound calls directly from Cargills farmer customers and Farm Marketers, executing soft call transfers as appropriate. Help to generate growth by answering basic market, product and service questions, and taking orders to buy or sell grain. Answer contract-related questions.
Perform contract administration activities, including initial contract entry, and modifications such as setting prices, amendments and managing addendums on marketing solutions. Meet productivity goals on contract administration activities, as established by the workforce management process.
Resolve contract, product or service problems by clarifying the customers issue, determining the case and selecting the best solution. Follow up to ensure the issue is resolved.


30% General Support
Perform control and monitoring functions, including obtaining customer signatures on contracts and grain position monitoring.
Set up and maintain customer account information.
Assist with customer communication updates and mailings, and other duties as assigned.




Required Qualifications:


High School Diploma or GED equivalent
2+ years inside sales or customer service experience
Demonstrated Proficiency in multiple business applications: MS Office, Word, Excel PowerPoint & Outlook
Able to perform basic calculations and mathematical figures
Ability to work extended or flexible hours as seasonal workloads require


Preferred Qualifications:


Physical effort - Sits at a computer for long periods of time, spend a lot of time on the telephone and email.
Physical environment - Office environment
Sensory attention - Must have strong communication and listening skills. Strong attention to detail is required.
Mental stress - High volume workload. Work given by many individuals. Works under pressure and has strong ability to prioritize work to meet deadlines


Success Factors:


Energetic, self motivated and passionate person.
Demonstrated high levels of interpersonal communication, written and verbal communication, and documentation skills
Ability to multi-task, prioritize work flow and complete tasks with a high level of organization, responsibility, and efficiency
Proven ability to execute complex and detailed processes and procedures timely, accurately and consistently
Proven ability to adapt in a faced paced, changing environment
Demonstrated strong problem solving and resolution skills
Demonstrated ability to accept accountability and to work individually and as part of a team
Strong customer service skills with ability to build and maintain lasting relationships.
Team oriented leadership and influencing skills








Posted: 2019-11-01 Expires: 2019-11-30
Sponsored by:
Farm Credit Services of America Logo
Sponsored by:
Bank of America Logo

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Sales Support Representative

Cargill
Alberta, MN 56207

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