9 days old

Seasonal Sales Associate

Mars Incorporated
Glendale, CA 91206
  • Job Code
    1511967
This role is responsible for providing an exceptional experience for our Guests in a sales associate position. All Guests should feel welcome and have an authentic, personal, and memorable Ethel M Chocolates' experience in our friendly, engaging retail environment. The primary focus of this role is to convert our guests to purchase our unique product by delivering a personal experience of remarkable taste and discovery, inspiring our consumers to embrace and share their love of chocolate.
Principal Accountabilities:

DRIVE RESULTS / GUEST SERVICE- ACHIEVE OUR GOALS

  • Consistently and authentically follows Ethel M sales approach
  • Demonstrates pace with a sense of direction and purpose and actively approaches Guests
  • Asks open ended questions to determine the Guests needs
  • Shares product knowledge including chocolate facts with Guests that relates to the customers needs
  • Shows focus items as well as add-ons or additional items
  • Conducts product demonstrations as needed
  • Thanks Guests and encourages them to return
  • Contributes to and is knowledgeable of store sales goals and results
  • Is proficient in enhanced areas of the retail shop including the Caf, the Demonstration area and the Tasting Room experience.
  • Balances serving multiple Guests and completing multiple tasks
  • Acts as a positive role model for others by demonstrating passion and enthusiasm

PRESENTATION EXCELLENCE- CREATE A VISUALLY EXCITING MERCHANDISE PRESENTATION BY DELIVERING OUR BRAND STANDARD PROMISE

  • Is knowledgeable of and upholds Ethel M Chocolates' visual merchandise standards
  • Notifies the Manager of any re-stocking or re-merchandising opportunities
  • Straightens sales floor by picking up trash or merchandise
  • Proactive in sales floor recovery by adhering to standards to enhance the stores appearance
  • Consistently adheres to stock processing standards
  • Completes open and closing cleaning procedures

OPERATIONAL EXCELLENCE- ENSURING OPERATIONAL EFFICIENCES WHILE DELIVERING AN EXCITING RETAIL EXPERIENCE

  • Compliance to all company policies and procedures including Loss Prevention, Safety/Emergency, and Quality & Food Safety
  • Ensures all areas of the store including the sales floor and Backstage are neat, clean, organized, operational and safe
  • Ability to use equipment/tools in support of the job function, in a safe and responsible manner
  • Follows all food safety guidelines

PERSONAL LEADERSHIP- EXEMPLIFY LEADERSHIP COMPETENCIES THAT DRIVE A HIGH PERFORMING, HIGHLY ENGAGED TEAM

  • Trains new associates, as needed.
  • Must be on time for work and take breaks in timely manner
  • Adheres to all dress code standards
  • Ability to represent our brand appropriately and responsibly
  • Ability to maintain standards in designated area of responsibility
  • Ability to manage time at work effectively and efficiently
  • Must be able to contribute to the success of the team in a positive way
  • Sense of urgency in handling job responsibilities
  • Exemplifies the Five Principles of Mars
  • Be an inspiration to others, ethically and professionally
  • Ability to develop personal skills and capability through on-going training, as provided by the company
  • Supportive of management decisions
  • Other duties as assigned by the management team

Mission Critical Competencies

  • Approachability
  • Customer Focus
  • Integrity and Trust
  • Drive for Results
  • Interpersonal Savvy
  • Peer Relationships
Key Functional Retail Knowledge Skills/Knowledge
  • Guest Service
  • Selling
  • Merchandising
  • Brand / Product Knowledge
  • Store Operations
  • Business Acumen
  • Personnel Policies and Procedures
    • Demonstrated ability for mathematical skills
    • Ability to lift 30 pounds

Key Experiences

  • Retail experience is preferred, not required
  • Experience with guests in a service oriented environment

Desired Education

  • High school degree

Decision Making Authority and Impact

  • Ability to make immediate decisions regarding customer service issues
  • Ability to make recommendations to enhance operational and associate needs
  • Must be able to work a variety of shifts including evenings, weekends and holidays.

WHAT DO WE OFFER TO YOU?

  • Competitive wages
  • Potential monthly bonuses $$$ based on sales goals
  • Flexible Schedules
  • Referral Bonus
  • Ongoing Developmental Programs
  • Corporate/ Store Discounts
  • Health Incentive Program
  • Discounted Backup Dependent Care Program
  • Career Opportunities within the store and in Mars Inc ( https://jobs.mars.com/ )






Posted: 2021-10-08 Expires: 2021-11-06
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Seasonal Sales Associate

Mars Incorporated
Glendale, CA 91206

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