21 days old

Senior Application Engineer

Emerson Electric Co
Dayton, OH 45402
  • Job Code
    19014435
At Emerson, we are innovators and problem-solvers, focused on a common purpose: leaving our world in a better place than we found it. Each and every day, our foundational valuesintegrity, safety and quality, supporting our people, customer focus, continuous improvement, collaboration and innovationinform every decision we make and empower our employees to keep reaching higher. As a global technology and engineering leader, we provide groundbreaking solutions for customers in industrial, commercial, and residential markets. Our Emerson Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production and protect personnel and the environment while optimizing their energy and operating costs. Our Emerson Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure.

Emerson, a Fortune 500 company with $15.3 billion in sales and 200 manufacturing locations worldwide, is committed to helping employees grow and thrive throughout their careers.
Whether youre an established professional looking for a career change, an undergraduate student exploring options or a recent MBA graduate, youll find a variety of opportunities at Emerson. Join our team and start your journey today.

Description

The Refrigeration Application Engineer (AE) is the personal technical support and technical point of contact for Emerson to our OEMs and End Users. The AE may also provide technical support to Wholesalers and Contractors as required by business needs. The AE provides technical assistance to the OEMs and the Emerson Sales team on the application of Emersons products and solutions in their original equipment. Increasingly, the AE is being called upon to provide technical assistance to End Users, Wholesalers and Contractors on how to apply equipment that contain Emerson products/solutions as well as proper operation and troubleshooting of these Emerson products/solutions in that equipment or the greater system. Additionally, the AE represents the technical voice of the customer as an integral part of the Product Development of new products and systems. The AE also is an integral part of the team that solves product quality issues.

As Emersons products, and now integrated/engineered solutions, become more complex and customers technical capabilities diminish, the technical support the AE provides becomes critical to the customer. Application Engineers provide the confidence that the product or solution customers purchase will be supported and will deliver the performance needed in their system and in the end user application.

Responsibilities
  • Pre-Sale technical support: Understand customer's system, select products, provide product technical data, provide design support, support setup/operation of prototypes, perform application reviews, provide technical product overviews and training
  • Post-Sale technical support: production line processing reviews, CCR/teardown reports, troubleshoot application issues with Emerson products, review customer test data against application review, provide technical data as needed
  • Customer Issues/Quality: facilitate regular quality reviews at customer, support teardown and analysis of products for root cause determination, write CCR/teardown reports
  • New Product Development (NPD): Provide Application/System Engineering input to NPD, complete AE NPD Gate tasks, represent the voice of the customer, determine field test requirements, support field test and review field test data
  • Customer Support: Write Application Engineering Bulletins for Emerson products, create/review product training modules for internal and external use, conduct product training to internal and external audiences, support Marketing and Industry Partners as needed.
Additional Information:
Travel: 35%


Requirements

Basic

  • Minimum 2-yr technical degree, or equivalent, in HVAC/R or related field
  • 7years experience as an Application Engineer in the HVAC/R field or equivalent experience
  • Professional level oral and written communication skills in English
  • Team player that can operate well in a matrix organization
  • Knowledge ofcompression products
  • Understanding of compressors and the refrigeration cycle
  • Commercial and light industrial refrigeration knowledge with industry related skills.

Preferred

  • Bachelor Degree in Mechanical Engineering or relevant engineering discipline
  • Additional direct HVAC/R Industry experience in a technical or sales role
  • Knowledge of Emerson electronics and control products (E2/Site Supervisor, Dixell controls, CPC controls)
  • Ability to fluently speak Spanish
Work Authorization

No calls or agencies please. Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to idisability.administrator@emerson.com.

Engineering





Posted: 2019-10-31 Expires: 2019-11-29
Sponsored by:
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Senior Application Engineer

Emerson Electric Co
Dayton, OH 45402

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