29 days old

Senior Consultant, Client Change Practice

Northern Trust
Chicago, IL 60602
  • Job Code

Change Practice is a global group within Client Delivery Solutions responsible
for the management of significant client projects. The team operates globally
in London, Chicago, Dublin, Limerick, Luxembourg, Basel, Hong Kong, Bangalore
and Australia, and covers a broad range of products and services across
Institutional Investor Group, Transfer Agency, Fund Accounting, middle Office
and Custody.

Client Change Practice group works closely with Clients, Client
Implementations, Worldwide Technology, Operations, Relationship Management and
Product to deliver effective change management from change initiation through
to implementation and benefits realization.
The group is responsible for program management, project management and
client change as well as business consultancy and business analysis, brought
about by strategic direction, client's changes, industry regulations and/or
operational efficiency directives.

is an exciting and rapidly growing area of the business with a significant
pipeline of activity.

individual must demonstrate a high-level analytical, consultative and decision-making
skill set as well as excellent client focus and proactively maintain and
implement best practice policies and procedures within the function.

Project Implementation/ Execution

Focusing on client-initiated
projects of all types; defining, coordinating and delivering development and
process enhancements according to agreed specifications and in accordance with
the project lifecycle

Work closely with Clients,
Business Partners and Consultants to analyze, scope and document improvements
following required SDLC/ BPLC guidelines

Ensure all BRDs
are well documented/detailed and responded/approved in a timely manner. Assist Consultants in review and approval of
their BRDs

Demonstrate strong
leadership and communicating effectively with different business units at all levels when managing process improvement initiatives

Draft and review
project plans, test scripts and analyze test results

Ensure project
updates are routinely and effectively communicated to clients, business
partners and vendors, demonstrating strong communication, client focused and
vendor management skills

Maintain a general
working knowledge of all Teams within business unit, applications utilized, and
Partner areas that interface with the business unit and a detailed knowledge
and understanding of the areas they are personally involved in

Ensure all
projects are delivered on a timely manner, within budget, and the procedures
generated are robust for operational staff and that the project has met its

Maintain or
enhance, as appropriate, a structured and focused mechanism for take on of new
business and/or new products

manage a variety of large and complex client projects, providing guidance and
leadership to Business Partners and Consultants

Elicitation of
client and business need through structured interviews and information
gathering sessions. Document clearly defined business requirements and
validation with the client and business partners with timely sign off,
including clarity on agreed scope and items not in scope

Traceability of
requirements from scope through to User Acceptance Testing

Liaison with
business and technology partners (internal and external)

Responsible for
user test planning and execution by defining UAT test strategy, scenarios and
framework to guide SMEs through effective UAT script writing, test execution

escalating issues, risks, progress to ensure appropriate and effective mitigation

Facilitate Process Improvements

identify and/or implement productivity and other process improvement
enhancements to gain efficiencies, increase client satisfaction and/or reduce

Develop and
implement a scalable operating structure for the business considering global
implications and benefits

Undertake cost
benefit analysis and see through to benefits realization. Ensure that all
dockets are completed correctly, business requirements are well defined and
documented and UAT is completed in a timely manner with appropriate supporting

monitor input from other business areas and identify ways in which to improve
feedback and input into the project process

identify and review business requirements, prepare feasibility and cost
effectiveness proposals, as needed

Complete and
review all required SDLC documentation, testing, and assist w/ implementation
and rollout

Design/develop and
review procedures and/or reports based on process changes

Skills/ Experience

experience working within Asset Servicing/ Investment Management with a highly detailed
understanding of Investment Operations Outsourcing (Middle and Back office) and
1+ areas of the following GFS Business': Transfer Agency, Fund Accounting,

Strong knowledge of a wide range of investment management back and
middle office functions, from trade processing and settlements through cash
processing, income and corporate actions processing, data management,
valuations, client reporting and performance

experience of Business Analysis within Asset Servicing/ Investment Management

experience of project managing a large program of change for Clients or Senior

Proven track
record of delivering change programs successfully (both technical and business

Communicate at a Sr. Level audience to help drive decisions

Establish, build and maintain strong and effective working relationships
at all levels across the organization and externally to clients

Excellent interpersonal and consultancy skills

requirements to a granular and IT specific level, plan project resources and
timeframes, manage IT and UAT resources to successful project completion

Excellent organizational and time management skills with the ability to
work effectively to multiple competing deadlines

Excellent attention to detail

Strong MS Project skills, also MS word, Excel, MS Project PowerPoint,
and MS SharePoint

Degree educated
preferred. Excellent analytical and problem-solving skills

Posted: 2020-07-09 Expires: 2020-08-07
Sponsored by:
ADP Logo
Sponsored by:
Bank of America Logo

Featured Jobs[ View All ]

Featured Employers

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Senior Consultant, Client Change Practice

Northern Trust
Chicago, IL 60602

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast