25 days old

Senior Consultant, Client Change Practice

Northern Trust
Chicago, IL 60602
  • Job Code
    81212

Client
Change Practice is a global group within Client Delivery Solutions responsible
for the management of significant client projects. The team operates globally
in London, Chicago, Dublin, Limerick, Luxembourg, Basel, Hong Kong, Bangalore
and Australia, and covers a broad range of products and services across
Institutional Investor Group, Transfer Agency, Fund Accounting, middle Office
and Custody.

The
Client Change Practice group works closely with Clients, Client
Implementations, Worldwide Technology, Operations, Relationship Management and
Product to deliver effective change management from change initiation through
to implementation and benefits realization.
The group is responsible for program management, project management and
client change as well as business consultancy and business analysis, brought
about by strategic direction, client's changes, industry regulations and/or
operational efficiency directives.

This
is an exciting and rapidly growing area of the business with a significant
pipeline of activity.

The
individual must demonstrate a high-level analytical, consultative and decision-making
skill set as well as excellent client focus and proactively maintain and
implement best practice policies and procedures within the function.

Project Implementation/ Execution


Focusing on client-initiated
projects of all types; defining, coordinating and delivering development and
process enhancements according to agreed specifications and in accordance with
the project lifecycle


Work closely with Clients,
Business Partners and Consultants to analyze, scope and document improvements
following required SDLC/ BPLC guidelines


Ensure all BRDs
are well documented/detailed and responded/approved in a timely manner. Assist Consultants in review and approval of
their BRDs


Demonstrate strong
leadership and communicating effectively with different business units at all levels when managing process improvement initiatives


Draft and review
project plans, test scripts and analyze test results


Ensure project
updates are routinely and effectively communicated to clients, business
partners and vendors, demonstrating strong communication, client focused and
vendor management skills


Maintain a general
working knowledge of all Teams within business unit, applications utilized, and
Partner areas that interface with the business unit and a detailed knowledge
and understanding of the areas they are personally involved in


Ensure all
projects are delivered on a timely manner, within budget, and the procedures
generated are robust for operational staff and that the project has met its
objectives


Maintain or
enhance, as appropriate, a structured and focused mechanism for take on of new
business and/or new products


Independently
manage a variety of large and complex client projects, providing guidance and
leadership to Business Partners and Consultants


Elicitation of
client and business need through structured interviews and information
gathering sessions. Document clearly defined business requirements and
validation with the client and business partners with timely sign off,
including clarity on agreed scope and items not in scope


Traceability of
requirements from scope through to User Acceptance Testing


Liaison with
business and technology partners (internal and external)


Responsible for
user test planning and execution by defining UAT test strategy, scenarios and
framework to guide SMEs through effective UAT script writing, test execution


Consistently
escalating issues, risks, progress to ensure appropriate and effective mitigation

Facilitate Process Improvements


Proactively
identify and/or implement productivity and other process improvement
enhancements to gain efficiencies, increase client satisfaction and/or reduce
costs


Develop and
implement a scalable operating structure for the business considering global
implications and benefits


Undertake cost
benefit analysis and see through to benefits realization. Ensure that all
dockets are completed correctly, business requirements are well defined and
documented and UAT is completed in a timely manner with appropriate supporting
evidence


Proactively
monitor input from other business areas and identify ways in which to improve
feedback and input into the project process


Independently
identify and review business requirements, prepare feasibility and cost
effectiveness proposals, as needed


Complete and
review all required SDLC documentation, testing, and assist w/ implementation
and rollout


Design/develop and
review procedures and/or reports based on process changes

Skills/ Experience


Significant
experience working within Asset Servicing/ Investment Management with a highly detailed
understanding of Investment Operations Outsourcing (Middle and Back office) and
1+ areas of the following GFS Business': Transfer Agency, Fund Accounting,
Custody


Strong knowledge of a wide range of investment management back and
middle office functions, from trade processing and settlements through cash
processing, income and corporate actions processing, data management,
valuations, client reporting and performance


Significant
experience of Business Analysis within Asset Servicing/ Investment Management


Significant
experience of project managing a large program of change for Clients or Senior
Sponsors


Proven track
record of delivering change programs successfully (both technical and business
projects)


Communicate at a Sr. Level audience to help drive decisions


Establish, build and maintain strong and effective working relationships
at all levels across the organization and externally to clients


Excellent interpersonal and consultancy skills


Document
requirements to a granular and IT specific level, plan project resources and
timeframes, manage IT and UAT resources to successful project completion


Excellent organizational and time management skills with the ability to
work effectively to multiple competing deadlines


Excellent attention to detail


Strong MS Project skills, also MS word, Excel, MS Project PowerPoint,
and MS SharePoint


Degree educated
preferred. Excellent analytical and problem-solving skills





Posted: 2020-07-09 Expires: 2020-08-07
Sponsored by:
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Sponsored by:
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Senior Consultant, Client Change Practice

Northern Trust
Chicago, IL 60602

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