26 days old

Senior Director, Advisory - IT Service Management (US Remote)

Gartner, Inc.
Fort Myers, FL 33901 Work Remotely
  • Job Code
    70939
About the role:

As an advisor, you will bring Gartner's research, best practices, and tools to life across a broad range of world class clients. It's the job of an advisor to increase client engagement and ensure each client is applying Gartner's resources to their work. An advisor will ask insightful questions to diagnose the causes of client challenges and recommend the best course of action. The advisor might also suggest a different approach or talk the client through a best practice from a different industry that could work within their business context.

The Senior Director, Advisory interfaces with senior IT executives to foster deep, broad relationships. In addition to applying and packaging Gartner resources to meet client challenges, an advisor senses patterns among client needs to guide the research agenda and event calendar. As an advisor, you will also support revenue partners in commercial engagements.

What you will do:

  • Apply expansive knowledge of Gartner research to help resolve high-value business problems for clients through 1:1 interaction, workshops, small group forums, and large stage presentations
  • Engage senior-level executives by building relationships, establishing credibility, conducting substantive content discussions, diagnosing needs, solving problems, and identifying relevant resources
  • Actively shape the direction of ongoing research and product creation projects; participate in and provides feedback during checkpoint meetings and other stages of the strategic research process
  • Partner with sales and service delivery partners to increase account growth, retention, and engagement
What you will need:
  • Bachelor's degree
  • 12+ years of experience in the IT industry
  • Subject matter expertise in IT Service Management (ITSM), including experience managing critical ITIL processes such as availability, asset, change, configuration, incident, knowledge, problem, and release management
  • Experience working with solutions and services from major ITSM vendors (e.g., ServiceNow, BMC, Ivanti)
  • Knowledge of major trends impacting ITSM including site reliability engineering (SRE), AIOps, agile, DevOps, product management, and digital employee experience
  • ITIL 4 Foundation certification
  • Presentation skills and a high level of executive presence
  • Ability to collaborate in cross-team settings with colleagues that include application architecture, enterprise architecture, infrastructure strategies, and technology service providers
  • Demonstrated superior analytical skills and ability to apply conceptual models and recognize patterns while drawing and defending conclusions
  • Willingness and ability to travel up to 10%
Additional expertise is desired, but not required in the following areas :
  • Expertise in cloud and edge infrastructure, such as cloud migration strategies, hybrid and multi-cloud strategies, cloud economics, hyper-converged infrastructure (HCI), virtual containers, and cloud disaster recovery
  • Knowledge of major public cloud service providers (e.g., AWS, Azure, GCP) and HCI vendors (e.g., Nutanix, VMware)
  • Experience running a cloud migration program
  • Experience in other IT infrastructure domains such as backup and recovery, networking, monitoring, orchestration, or data center management
#LI-ML3

Who are we?

Gartner delivers actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization's most critical priorities. We've grown exponentially since our founding in 1979 and we're proud to have nearly 16,000 associates globally that support our 14,000+ clients in more than 100 countries.

What makes Gartner a great place to work?

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a variety of experiences makes us stronger-as individuals, as communities and as an organization. That's why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World's Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

What we offer:

Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you'll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com .
Job Requisition ID:70939
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Gartner Applicant Privacy Link: https://jobs.gartner.com/applicant-privacy-policy

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Posted: 2022-09-09 Expires: 2022-10-08
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Senior Director, Advisory - IT Service Management (US Remote)

Gartner, Inc.
Fort Myers, FL 33901

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