16 days old

Senior Director of Spa & Wellness - Arizona Biltmore Resort

Hilton Global
Phoenix, AZ 85003
  • Job Code
    HOT06WZW

The iconic Arizona Biltmore is looking for their next Senior Director of Spa & Wellness to join their team at this historic Waldorf Astoria Resort!

A Senior Director of Spa is responsible for directing and administering the activities and services of all Spa-related operations (i.e. Spa, Fitness Center, Salon, etc.) in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

The Senior Director of Spa will report into our Hotel Manager and oversee a team of 1 Assistant Director, 1 Spa Manager, 2 Spa Supervisors, 1 Spa Admin and approximately 35 hourly estheticians, massage therapists, locker room attendants and soaking retreat attendants.

What will I be doing?

As a Spa Director, you would be responsible for directing and administering the activities and services of all Spa-related operations (i.e. Spa, Fitness Center, Salon, etc.) in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Direct and administer all Spa operations to include, but not limited to, guest service, product quality and innovation, merchandising and marketing/revenue generation, inventory management and cost controls, systems use and management, budget and forecasting, report generation, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
  • Develop and implement spa menus and marketing strategies
  • Initiate and implement marketing and up-selling techniques to promote spa services to maximize overall revenue
  • Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
  • Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
  • Recruit, interview and train team members
  • Ensure team members have current knowledge of spa products, services, facilities, events and pricing and policies
  • Resolve guest issues and concerns to guest satisfaction
What are we looking for?

The ideal candidate will have 3-5 years of Director level experience in a full service or luxury spa, have participated in a spa opening or re-launch, and have extensive experience driving revenue in a global spa environment.

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:
  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!





Posted: 2020-01-08 Expires: 2020-02-06
Sponsored by:
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Sponsored by:
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Senior Director of Spa & Wellness - Arizona Biltmore Resort

Hilton Global
Phoenix, AZ 85003

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