11 days old

Senior Field Clinical Site Specialist - Cardiac Rhythm Management (remote)

Medtronic
Minneapolis, MN 55415 Work Remotely
  • Job Code
    21000OQ1
Careers That Change Lives

In this exciting role as the Senior Field Clinical Site Specialist (FCSS) and part of the Medtronic Clinical Research team , you will be the liaison between the "Customer" (hospital/clinic research center) and the study team. As the primary point of contact, you will be responsible for customer relationship management, knowledge of center processes and resources, activation/trial readiness, and overall center performance management - including data management metrics, monitoring actions, enrollment and screening coaching, and compliance trending. The Senior FCSS will be responsible for knowledge of multiple study protocols, as well as organized and accurate communication exchanges throughout the organization.

Join a diverse team of innovators who bring their worldview, their unique backgrounds, and their individual life experiences to work every day. It's no accident - we work hard to cultivate a workforce that reflects our patients and partners. We believe it's the only way to drive healthcare forward and remain a global leader in medical technology and solutions.

To learn more about Inclusion & Diversity at Medtronic Click Here

Our Cardiac Rhythm Management Operating Unit offers devices and therapies that treat patients with abnormal heart rhythms and heart failure. It is comprised of four key businesses: Cardiac Pacing Therapies, Defibrillation Solutions, Patient Management, and Procedure Innovations. Together, we will transform the lives of people with cardiac arrhythmias and heart failure.

Location: Remote, preferred locations: North Carolina, South Carolina, Georgia, Tennessee, Minnesota

Ability to travel up to 25%.

A Day in the Life

Responsibilities may include the following and other duties may be assigned.

  • Customer relationship management, knowledge of center processes and resources
  • Center Activation / Trial Readiness
  • Overall center performance management, including data management metrics, monitoring actions, enrollment and screening coaching, and compliance trending
  • Builds and maintains optimal relationships and effective collaborations with various internal and external parties.
  • Stakeholder interaction (including, but not limited to, Study Teams, Clinical Quality, Reimbursement, Legal) in order to accelerate center activation times, proactively manage center performance and foster strong customer partnerships

Customer Relationship Development/Management:
  • Develops and maintains customer relationships by providing customer-focused support through intimate knowledge of center processes and resources
  • Partners with Medtronic Field Clinical Engineers (FCEs) and the clinical research centers in the development and proactive management of individual center activation, recruitment, and screening strategies
  • Provides ongoing assessment on the need for Good Clinical Practice (GCP) training for research personnel at study centers and provides training as needed.
  • Conducts in-person site visits to clinical centers to build relationships and partner on study goals

Center Performance Management:
  • Manages center performance by applying working knowledge of applicable regulations, good clinical practices, industry practices, and standards and proactively monitors performance metrics across multiple studies, to include metrics such as protocol compliance (e.g. deviations, follow-up schedule adherence), data management metrics, monitoring action items, etc. in order to maintain high quality clinical data
  • Provides objective input to clinical center nomination and selection (e.g. center performance metrics, processes), and advises on which centers to nominate and prioritize within the geographic region.
  • Partners with key stakeholders (e.g. field, shared services and study management colleagues) to deliver on portfolio milestones
  • Works closely with regional FCEs, Consent and Contract Specialists to establish center engagement strategies, understand center needs, drive progress, and co-own success of centers

Must Have (Minimum Requirements):

To be considered for this role, the minimum requirements must be evident on your resume.

  • Bachelor's degree with a minimum of 4 years of clinical research/clinical experience or advanced degree with a minimum of 2 years of clinical research/clinical experience

Nice to Have (Preferred Qualifications):
  • Clinical Research experience at Medtronic or in the medical device industry
  • Previous experience in a customer facing role
  • Experience with Good Clinical Practices (GCP), Standard Operating Procedures (SOPs), or applicable federal regulations related to the conduct of clinical trials
  • Experience in the management of clinical devices
  • Experience in biomedical engineering, hospital/clinic or medical sales
  • Experience in clinical studies and/or trial site management/protocols.
  • Experience collaborating with cross functional clinical partners/customers, physicians and/or medical sales colleagues in the healthcare industry
  • Experience with MS Office Products, such as Word and Excel, as well as Adobe pdf file management

About Medtronic
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let's work together to address universal healthcare needs and improve patients' lives. Help us shape the future.

Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America).

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Learn more about our benefits at benefits.medtronic.com

Additional Information

  • Posting Date: Oct 7, 2021
  • Travel: Yes, < 75 % of the Time






Posted: 2021-10-08 Expires: 2021-11-06
Sponsored by:
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Senior Field Clinical Site Specialist - Cardiac Rhythm Management (remote)

Medtronic
Minneapolis, MN 55415

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