8 days old

Senior Fraud Analyst

Newark, DE 19715
Senior Fraud Analyst



Newark, Delaware



**Job Description:**



Handles more complex and/or escalated customer situations regarding possible fraudulent account activity. The incumbent may complete inbound and outbound calls and take appropriate action based on complex transaction characteristics or account changes. The incumbent may perform functions related to research and resolution of fraudulent activity and service support. Decisions are made based on judgment and research, extensive job experience, and following established procedures and guidelines, while leveraging multiple systems/tools.



Required Skills:

Proven attention to detail

Strong communication skills

Ability to assist in complex situations in a professional manner

Ability to perform basic online research

Experience with Microsoft Windows and ability to navigate between multiple active windows.

Ability to use sound judgment to make independent decisions

Proven problem solving and follow-up experience

Self-motivated

Ability to work well with peers

Ability to work Sun 1:30pm-10:00pm, Mon-Thur 12:30pm-9:00pm



Desired Skills:

1 or more years of fraud experience or analytical experience

College degree

Previous banking experience

Previous call center experience



**Shift:**



2nd shift (United States of America)



**Hours Per Week:**



40



Learn more about this role



Full time



JR-20034730



Manages People: No



Travel: No



Manager:



Talent Acquisition Contact:



Referral Bonus:











Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.





To view the "EEO is the Law" poster, CLICK HERE at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf .


To view the "EEO is the Law" Supplement, CLICK HERE at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf .











Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (Policy) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.





To view Bank of Americas Drug-free workplace and alcohol policy, CLICK HERE .

Industry

  • Banking / Finance
Posted: 2020-08-01 Expires: 2020-08-31

Success begins with building relationships.

At Bank of America, our customers are at the center of everything we do. Our focus is on helping each one find the right financial solutions. With a wide range of career opportunities available, we invite you to realize your career goals with us while assisting customers with what matters most to them.

Welcome to Careers at Bank of America.


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Senior Fraud Analyst

Bank of America
Newark, DE 19715

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