13 days old

Senior Implementation Specialist

Language Line LLC
New York, NY 10007
  • Job Code
    R1302
Exciting career opportunities in the language access industry are waiting for you at LanguageLine Solutions. Whether you work in the corporate office, in one of our satellite offices, at our Interpreting Call Centers, or work from home, you can help make a difference in someone's life every second of every day.

Job Description

Job Summary

Under the general leadership of the Director and Manager of Implementation, the Senior Implementation Specialist is responsible for managing all aspects of the implementation of LanguageLine Solutions (LLS) government, enterprise and small healthcare accounts, utilizing the basic concepts of project management to ensure all required and associated tasks are completed in a timely and thorough manner to ensure a successful rollout.

Essential Job Functions

  • Assist the Manager with the coaching and mentoring of the team.
  • Be a resource for the team to move the implementation process forward.
  • Review plan and report and other related documentation for the team.
  • Supervise and assist the lead who is in charge of the implementation process.
  • Assist with the creation of the best plan for implementation.
  • Assist with the different implementation milestones during the implementation process.
  • Attend the meeting with the sales executives and/or clients to gather information to be a support for the lead of the implementation.
  • Ensure the team Salesforce documentation is complete and up to date.
  • Assist the lead onsite with the implementation.
  • Provide end user training on-site or remotely.
  • Keep abreast of industry trends and best practices, market data and new product rollouts.
  • Manage relationship with senior leadership within the client organization.
  • Establish and nurture costumer relationships.
  • Support LLS Sales Team with training or other implementation-related needs.
  • Participate in special projects as assigned.

Qualifications

  • College degree required.
  • Knowledge of the interpretation and translation industry preferred.
  • Excellent command in MS Word, Excel and Power Point.
  • Excellent interpersonal/customer relations skills; clear and concise verbal and written communication skills.
  • Ability to work independently under limited supervision while driving multiple tasks with tight deadlines.
  • Strong organizational and analytical skills with high attention to detail.
  • Strong presentation skills and ability to present to large groups, including executive level leaders.
  • Ability to work flexible shifts to accommodate customer needs and requests.
  • Ability to work in hospitals, government offices and business environment.
  • 8+ years' work experience in a customer service environment.
  • Excellent troubleshooting and creative problem-solving skills.
  • Good follow-up skills; the ability to understand and develop the "big picture"; adaptability to process changes; and a strong sense of accountability and ownership.
  • Ability to be self-motivated and self-directed and think and act independently while also being team oriented.

Typical Physical Activities

  • Constantly talking (provide training).
  • Walking, standing, kneeling and bending while on-site at customer locations to prep and install equipment.
  • Must be able to lift up to 45 pounds.
  • Must be able to push a cart with equipment.

Requirements

  • Travel required up to 75% (up to 3 consecutive weeks in a month).
  • Valid driver's license with satisfactory driving record.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race. color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.

VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-I.35(c)





Posted: 2019-11-24 Expires: 2019-12-23
Sponsored by:
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Sponsored by:
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Senior Implementation Specialist

Language Line LLC
New York, NY 10007

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