17 days old

Senior Leader, Market Intelligence Group

Vertex Inc
King of Prussia, PA 19406
  • Job Code

This position is responsible for leading the Market Intelligence function, managing a small team of analysts in identifying & acquiring high-quality market research, producing forward-looking reports and analysis, and delivering actionable insights to strategy and other internal business functions (e.g. product management, marketing, sales, customer success) in support of their core mission and activities.


  • Manages quantitative and qualitative analysis of markets and competitors, creates and updates industry, competitor and customer models (e.g. market share, growth projections and trends, etc.).
  • Manages identification and collection of customer, competitor, market, financial and/or operational data and research; provide recommendations on acquiring new sources of data / research
  • Performs systematic analysis of key industry trends; the general social and economic environment; regulatory issues; customers; current and emerging competitors.
  • Responsible for market and competitive intelligence needs of strategic planning; recommends key intelligence items that require further consideration (data hunting and gathering).
  • Responsible for market and competitive intelligence needs of internal business customers (product management, customer success, partners/channels, marketing), including ability to design and implement primary/direct research projects utilizing external vendors.
  • Oversees execution of projects in support of ad-hoc, proprietary information requests.
  • Maintains strong relationships with key internal customers to identify emerging needs and business challenges.
  • Builds industry knowledge so as to be recognized by internal constituents as the go-to source of expertise with respect to data and research sources, market trends, competitive developments, etc.
  • Supports and contributes to culture of information sharing within the company (i.e. create, maintain, facilitate internal use of shared repository).
  • Participate in other projects or duties.
  • Occasional business travel may be required.


  • Determine appropriate resourcing of staff in order to achieve goals and objectives.
  • Build an effective leadership team through mentoring and formal education that focuses on management and project management principles.
  • Define annual Key Performance Indicators aligned with corporate goals.
  • Manage and mentor employees and/or managers on performance gaps, career development opportunities, and strategies.
  • Manage and coach employees and/or managers on all human resource related processes including onboarding, performance management, succession planning, employee relations, selection, terminations, compensation and rewards.
  • Recognize others' contributions and share credit for success.
  • Own attainment of high employee satisfaction and retention; lead development of program and initiatives within group to attain high employee satisfaction.
  • Prepare and manage budget as assigned; analyzes variances and initiates corrective actions to maximize operational performance.


  • Strong problem solving and analytics skills; particularly in translating data and research into consumable analysis / insights (visual "storyteller")
  • Strong written, communication & presentation skills; ability to contribute to executive-level discourse.
  • Strong understanding of market & competitive data / research sources in software & tech industries
  • Strong customer focus and organizational skills with the ability to manage multiple projects under tight deadline constraints.
  • Highly proficient in use of Gartner, Forrester, IDC and similar technology research services
  • Ability to network effectively at all levels and influence without direct management oversight.
  • Ability to follow standard practices and procedures to resolve the most complex issues.
  • Ability to work without supervision.
  • Committed to self-development/continuous learning.
  • Knowledge in use data visualization tools (e.g. Data Power BI, Tableau) a plus
  • Knowledge of statistical packages and commitment to learn more (e.g. SPSS, R, Python) a plus


  • Bachelor's degree required in Business, Economics, Political Science or Communications; Minor or Concentration in Data Analytics, Statistics, Math a plus; MBA a plus.
  • Ten (10) plus years of experience in Marketing, Market Research or Consulting-oriented role(s) within (or primarily related to) SaaS / software industries.
  • Four (4) or more years of leadership experience.
  • Experience with managing research / analysist-oriented team a plus.
  • Experience with research analysis methods & tools related to data manipulation, visualization, etc.
  • Or equivalent combination of education and/or experience.

Other Qualifications

The Winning Way behaviors that all Vertex employees need in order to meet the expectations of each other, our customers, and our partners.

  • Communicate with Clarity - Be clear, concise and actionable. Be relentlessly constructive. Seek and provide meaningful feedback.
  • Act with Urgency - Adopt an agile mentality - frequent iterations, improved speed, resilience. 80/20 rule - better is the enemy of done. Don't spend hours when minutes are enough.
  • Work with Purpose - Exhibit a "We Can" mindset. Results outweigh effort. Everyone understands how their role contributes. Set aside personal objectives for team results.
  • Drive to Decision - Cut the swirl with defined deadlines and decision points. Be clear on individual accountability and decision authority. Guided by a commitment to and accountability for customer outcomes.
  • Own the Outcome - Defined milestones, commitments and intended results. Assess your work in context, if you're unsure, ask. Demonstrate unwavering support for decisions.


The above statements are intended to describe the general nature and level of work being performed by individuals in this position. Other functions may be assigned, and management retains the right to add or change the duties at any time.

Posted: 2021-10-08 Expires: 2021-11-06
Sponsored by:
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Sponsored by:
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Senior Leader, Market Intelligence Group

Vertex Inc
King of Prussia, PA 19406

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