5 days old

Senior Operations Analyst

Jacksonville, FL 32232
**Job Description:**

Job Description

Role supports the combined Service Member Civil Relief Act Operations and Credit Reporting Operations organization known as SCRO. ThroughData and Production Analytics, the team strives to identify trends to create transparency related to performance. Conduct extensive review of business processes through data mining analysis. Identify and recommend new ways to save operational resources through detailed statistical metrics. Work with departmental managers to outline the specific data needs for each business method. Manages projects and direct activities of a team related to special initiatives of an operations nature. Has in-depth understanding of the business unit's operations processes and implications on other groups within the operations function and other divisions within the company. Knowledge acquired through increasingly responsible operations analysis work.

**Required skills:**

+ 3-5 year experience of process workflow improvement.

+ Credit reporting operations experience

**Desired skills:**

+ Prior Military service is desired.

+ Previous experience in Scaled Agile Framework.

+ Six Sigma Certified.

+ Bachelor's degree or equivalent and relevant work experience in data analytics or performance management.

**Posting Date** : 08/07/2018

**Location** :

Westlake Village, CA, 31303 AGOURA RD (CA6917),

Brea, CA, 275 Valencia Ave (CA7701),

Newark, DE, Christiana IV, 800 Samoset Dr,


Fort Worth, TX, 4200 AMON CARTER BLVD (TX2980),

Addison, TX, 16001 N Dallas Pkwy (TX8044),

- United States

**Travel** : No

**Full / Part-time** : Full time

**Hours Per Week** : 40

**Shift** : 1st shift

**Weekly Schedule** : Monday through Friday, 8AM - 5PM

**Assistance for Applicants with Disabilities**

Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please visit the Applicants with Disabilities page at http://careers.bankofamerica.com/us/applicants-with-disabilities .

**Diversity & Inclusion**

At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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Senior Operations Analyst

Bank of America
Jacksonville, FL 32232

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