13 days old

Senior ServiceNow Administrator, Cyber Security GRC

Hilton Global
McLean, VA 22101
  • Job Code
***This position will be located at one of the corporate offices (McLean, Memphis, Dallas) or remote***

From smartphone capabilities like Digital Key to connected rooms that allow for integrated entertainment, temperature and lighting controls, Hilton's Global Technology team is responsible for building the hospitality experience of the future - for our guests, owners and Team Members. Through innovative technology development and deployment, this team ensures Hilton has the technology needed to support our continued global growth while remaining at the forefront of hospitality technology innovation.

What will I be doing?

As a Senior ServiceNow Administrator for Cyber Security Governance, Risk Management and Compliance (GRC), you will be a catalyst to our expansion of the ServiceNow platform across Hilton. You will work with the Director ServiceNow Spring on the Technology Operations team, whose main focus is to ensure the ServiceNow Platform is configured appropriately to support the Cyber Security organizational requirements. You will coordinate with the cyber security team to collect, detail and configure ServiceNow to support their requirements.

More specifically, you will:

  • Be the point of contact for ongoing production support and end user support.
  • Configure/Customize ServiceNow including the implementation of service catalog items, updates to workflow logic, and the definition operational standards.
  • Adopt a culture of continuous improvement by identifying system deficiencies and recommending improvements.
  • Ensure platform consistency across development, test and production environments.
  • Define and maintain working methods, tools, and standards.
  • Provide administrative functions such as managing users (build, update, delete), platform upgrades, management of data sets.
  • Execute compliance strategies, evaluating efforts to ensure the effectiveness and efficiency of the organization's controls.
  • Manage the daily workflow and sets priorities for internal and external audits and attestations in the company.
  • Contribute in developing an execution plan to implement short- and long-term goals for the Global Information Security GRC team.
  • Maintain an understanding of Hilton business and technology initiatives and their impact to relevant compliance programs.
  • Assist with innovation and continuous improvements of internal control framework, including the integration of multiple compliance requirements.
  • Provide mentorship to technology teams as new compliance and audit requirements come into scope.
  • Confer with key partners and departments to ensure objectives are accomplished for Hilton Technology audits.
  • Evaluate business processes to maximize efficiency and effectiveness related to Hilton Technology controls.
  • Assist in the development and implementation of a continuous compliance monitoring framework.

What are we looking for?

We believe the success in this role will demonstrate itself through the following attributes and skills:

  • Social communicators, who will positively influence Hilton's partners and who will communicate effectively at all levels
  • Dedicated, ambitious individual with good time management and attention to detail
  • Ability to interact with all levels of management across the enterprise
  • Knowledge of current technology and the ability to become familiar with new technologies
  • Must have, or be able to obtain, all necessary documents to travel internationally as needed
  • Self-starters, who take initiative in implementing goals, utilizing analytical skills, and possessing adaptability to change

To fulfill this role successfully, you should demonstrate the following minimum qualifications:
  • Five (5) years of experience in Technology or related field
  • Two (2) years of experience with ServiceNow administration and development
  • Two (2) years of experience with ServiceNow GRC administration and development
  • Travel - up to 20%

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:
  • Bachelor's Degree OR Associate's Degree plus six (6) years of Technology experience OR High School Diploma/GED plus twelve (12) years of Technology related experience
  • Seven (7) years of experience in Technology or related field
  • Three (3) years of experience with ServiceNow administration and development
  • Understanding of laws and technology control frameworks and practices based on various compliance areas (SOX, NIST, PCI, SSAE, GDPR, CPCS, etc.)
  • ServiceNow Implementer and Administration Certification
  • Certified in cyber security certifications such as CISSP, CISA, CISM, CIPP
What will it be like to work for Hilton?

Hilton is the world's leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Posted: 2020-01-08 Expires: 2020-02-06
Sponsored by:
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Sponsored by:
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Senior ServiceNow Administrator, Cyber Security GRC

Hilton Global
McLean, VA 22101

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