14 days old

Senior User Experience (UX) Strategist - Digital / Design / Creative - Work at Home

Memphis, TN 38103
  • Job Code

Cigna's internal agency is the premier source for profound marketing insights, world-class strategy, brilliant concepts, renowned design and experiences that inspire action and delivers results.


The Senior User Experience (UX) Strategist role is ideal for someone who lives for designing, building, testing and iterating on world class digital user experiences in a fast paced and collaborative environment.

You will make an immediate impact in working to create new digital experiences for our already rapidly growing b2b and b2c audiences within the healthcare space. On this team you will design experiences that users love, build on your existing technical knowledge, and help transform how health is experienced through human-centered design, empathy, and a vast knowledge of UX principles as applied to Digital Product development. Your ability to merge visual and interactive design skills will introduce unique and high-quality design solutions for members across the world.


  • The mission of this role is to oversee and implement the UX design considerations for digital marketing endeavors within Cigna Creative
  • Collaborate with Cigna Creative Art and Creative Directors to bring client needs to life in engaging and interactive digital experiences
  • Create wireframe to hi-fi prototypes for Cigna Marketing's Digital initiatives
  • Work to establish standards compliant UX/UI pattern libraries for Digital Marketing Product development within Sketch
  • Consult with Cigna Creative Account and Project Management teams on levels of effort and time tables for delivery
  • Advocate for data driven design decisions by ceaselessly evangelizing for the end user
  • Conduct user research to a drive data driven approach including:
    • CSAT / Engagement data analysis
    • Heuristic Evaluation
    • Ethnographic Research
    • Persona Generation
    • Moderated and non-moderated usability testing
  • Determine Information Architecture and create sitemaps

Qualifications should include:

  • 6 years or more of experience as a UX Designer, Interaction Designer or UX Architect
  • Communication, collaboration and teamwork in an Agile delivery model
  • Business know-how: Understanding of business metrics and the ability to translate company goals and objectives into digital experiences
  • Mastery of Adobe Creative Suite and Sketch
  • Mastery of Responsive Design principles
  • Strong grasp of UX research principles and methods
  • Meticulous design skills and attention to detail
  • Familiarity with Marketing and UX research platforms
  • Deep experience with data driven design practices
  • Strong presentation skills

Set Yourself Apart

  • 4 Year Degree in Design, Animation or Computer Science
  • Strong understanding of HTML, CSS and Javascript
  • Solid experience with interactivity tools like Framer.js
  • Experience in conducting UX research and interpreting the data gathered in cogent reports
  • Motion Graphics expertise
  • Senior level experience in delivering everything from mobile apps to web experiences to AR/VR/XR and beyond
  • Experience working in a collaborative work/project management system like Wrike/Asana/Workfront

This role is WAH/Flex which allows most work to be performed at home. Employees must be fully vaccinated if they choose to come onsite.

This position is not eligible to be performed in Colorado.

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

Posted: 2021-09-12 Expires: 2021-10-11
Sponsored by:
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Sponsored by:
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Senior User Experience (UX) Strategist - Digital / Design / Creative - Work at Home

Memphis, TN 38103

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