6 days old

Service Delivery Consult (GHR)

Charlotte, NC 28230
**Job Description:**

Global Mobility is a specialist function within Global Human Resources (GHR). The Global Mobility team manages the banks international assignments and transfers globally, US domestic relocations, and operates the Immigration Center of Excellence. It owns the global mobility programs, including global tax compliance, the related vendor relationships, and the systems and processes related to the banks mobile population in 30+ locations with 1300+ moves annually. With presence in New York, Charlotte, London/ Camberley, Singapore and Hong Kong, the Global Mobility team engages with several HR business partners, Finance, Corporate Tax and Global Talent Acquisition functions to ensure operational excellence, technical expertise and support to the banks mobile employees.

Role Description

The Global Mobility Operations Analyst role is critical to the effective delivery of Global Mobility services to the bank. Responsible for providing operational support to the team, including monitoring key milestones in the assignment and transfer processes, the role involves frequent interaction with the Global Mobility Advisors and other core bank functions. This role is based in Charlotte, North Carolina. Key responsibilities will include:

Operational Delivery:

+ Enabling decision-making through the production of accurate cost estimates and cash flow analysis summaries within agreed timeframes

+ Generating accurate contractual terms and conditions documentation

+ Accurately entering and maintaining all assignment data in the assignment management system in a timely way

+ Initiating third party vendor services (Relocation, Immigration, Tax)

+ Monitoring key process milestones, prompting action and implementing resulting outcomes (i.e., managing assignment starts/ends, coordinate repatriation-related events or tasks required, etc.)

+ Supporting and monitoring interactions from the global operations team mailbox and servicing requests per instructed Service Level Agreements and responding to general queries within agreed timeframes

Operational representation on global mobility projects

+ Improvement opportunities strengthening quality and process controls

+ Proactively identify efficiencies

+ Support reporting and data analysis initiatives

Risk Management

+ Operating processes in accordance with Bank standards

+ Documentation of key processes

+ Identification of risks and issues and recommend risk mitigation measures

_Enterprise Role Overview_

_A fully contributing member of a team or teams. Under the direction of a Service Delivery Manager, provides analysis in the support of the successful design, delivery, financial management, communication and/or administration of complex, corporate-wide HR product(s)/program(s) that may include Compensation, LD, Learning, Payroll, Shared Services or Staffing. Additionally, may be responsible for performing routine research and follow-up._

**Required Skills/Attributes**

+ 2-4 years Operational experience, preferably within a Global Mobility function

+ Must have strong communication skills both oral (e.g., telephone, telepresence meetings) and written (e.g., e-mail, presentations)

+ Demonstrated analytical and research skills - ability to communicate and analyze multi-dimensional data, draw conclusions, and evaluate business gaps & requirements

+ Highly organized with strong attention to detail and a high level of accuracy

+ Acts with a sense of urgency, works well under pressure, is responsive and drives issues through completion

+ A numerate problem-solver with strong analytical capabilities

+ Possesses a can do attitude and a client-service mentality

+ A team player who thinks and acts across-functions

+ Proactive and focused on continuous improvement, is a self-starter with a desire to learn

+ Accustomed to work in a global team across time zones

+ Proficient with Microsoft products (Outlook, Excel, Power Point, Word), especially Excel (basic macros, pivots, formulas and vlookups); knowledge of tax estimate calculators a plus

**Desired Skills**

+ Global Mobility experience

+ Knowledge of tax estimate calculators

+ Experience documenting key processes (including data flows, standard operating procedures, quick reference guides)

+ Previous experience working with third-party services

**Posting Date** : 08/08/2018

**Location** :


- United States

**Travel** : No

**Full / Part-time** : Full time

**Hours Per Week** : 40

**Shift** : 1st shift

**Assistance for Applicants with Disabilities**

Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please visit the Applicants with Disabilities page at http://careers.bankofamerica.com/us/applicants-with-disabilities .

**Diversity & Inclusion**

At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

**Frequently Asked Questions**

Need to know how to apply online, view a list of your submitted job applications or reset your password? Visit our FAQ at http://careers.bankofamerica.com/us/faq section for answers to these questions and more.

Success begins with building relationships.

At Bank of America, our customers are at the center of everything we do. Our focus is on helping each one find the right financial solutions. With a wide range of career opportunities available, we invite you to realize your career goals with us while assisting customers with what matters most to them.

Welcome to Careers at Bank of America.

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Service Delivery Consult (GHR)

Bank of America
Charlotte, NC 28230

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