14 days old

Service Desk (Must be able to obtain a Secret clearance)

Akima, LLC
Vienna, VA 22180
  • Job Code
    SAV04370

SAVA Workforce Solutions, an Akima Company, delivers enterprise IT and mission support solutions to the
federal government, serving the federal civilian, defense, law enforcement and
intelligence communities. SAVA helps our customers strengthen national
security, improve communications and collaboration and secure the integrity of
their data, information systems and networks. Our personnel enjoy competitive
benefits packages and challenging roles in work environments committed to
innovation, diversity and opportunity for career growth. As an Alaska Native
Corporation (ANC), 100% of our companys profits go back to our 14,300 Iupiat
shareholders that have resided near and above the Arctic Circle for more than
10,000 years. Our business helps support their way of life and contributes to
the survival of a culture that has thrived in a challenging environment.


Job Summary:


SAVA is looking to hire aService Desk Analystto support large, complex operational environments for one of our valuable customers,a reputed Federal Agency in Sterling. This position requires the ability toquickly and efficiently complete daily IT phone support, issue ticket resolution, and maintenance activities, and assisting System and Network Administrators troubleshoot, identify, and resolve technical issues.


Responsibilities:
  • General day to day Service Desk operations; courteous and professional interaction with government, contract users, systems administrators, and Network Operations Center watch standers to notify, collect, and resolve technical issues within the Enterprise IT environment.
  • Provide Tier 1 phone support and troubleshooting in compliance with established policies / procedures
  • Provide supplemental hands-on desk-side support when required
  • Must show patience and maintain a customer-friendly attitude when working with users and co-workers alike
  • Meet contractual Service Level Agreements (SLAs) in regards to speed to answer, first call resolution, abandonment rate, and customer satisfaction
  • Create, update, and track service requests / incidents within ticketing system
  • Assist with maintaining / updating support documentation
  • Installation of approved equipment and software
  • Installation software patches, updates, and upgrades, including remote serving of workstations
  • Troubleshoot software, hardware, and network equipment



Minimum Qualifications:

  • US Citizenship
  • Must have, or be able to obtain,aDoD Secret Clearance
  • 1-2 years relevant IT work experience or equivalent education/technical training
  • Ability to obtain and pass a DEA Suitability Clearance
  • Effective time management skills with respect to deadlines, priority changes, and interruptions
  • Experience supporting Microsoft Windows environments; proficient in the use of the Microsoft Office Suite, with advanced understanding of Excel and Access
  • Experience troubleshooting and resolving Tier 1 hardware and software problems

Desired Skills:

  • Experience in Windows Server 2012/2016 administration, troubleshooting and monitoring
  • Bachelors degree is an asset


The
duties and responsibilities listed in this job description generally cover the
nature and level of work being performed by individuals assigned to this
position. This is not intended to be a complete list of all duties,
responsibilities, and skills required. Subject to the terms of an
applicable collective bargaining agreement, the company management reserves the
right to modify, add, or remove duties and to assign other duties as may be
necessary. We wish to thank all applicants for their interest and effort
in applying for the position; however, only candidates selected for interviews
will be contacted.





We arean equal opportunity
employer. All applicants will receive consideration for employment, without
regard to race, color, religion, creed, national origin, gender or
gender-identity, age, marital status, sexual orientation, veteran status,
disability, pregnancy or parental status, or any other basis prohibited by law
.




We are committed to Equal Employment Opportunity and providing reasonable
accommodations to applicants with physical and/or mental disabilities. If you
have a physical and/or mental disability and are interested in applying for
employment and need special accommodations to use our website to apply for a
position please contact, Recruiting Services at job-assist@akima.com or 571-353-7053. Reasonable accommodation requests are
considered on a case-by-case basis.




The dedicated email and telephonic options above are reserved only for individuals
with disabilities needing accessibility assistance to apply to an open position
using our website.





Please
do not use the dedicated email or phone number above to inquire on the status
of your job application.





In
order for our company to stay compliant with government regulations, please
apply on line. Please DO NOT email resumes or call in lieu of applying online
unless you have a physical and/or mental disability and need assistance with
the online application.










Posted: 2020-06-30 Expires: 2020-07-29
Sponsored by:
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Sponsored by:
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Service Desk (Must be able to obtain a Secret clearance)

Akima, LLC
Vienna, VA 22180

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