6 days old

Service Operations Manager

Schneider Electric USA, Inc
Cincinnati, OH 45202
  • Job Code
    006VUF
Primary responsibility for the leadership of our Service Delivery Team. Oversee the development and implementation of our innovative solutions, as well as results for Services business (BAS, Security, Fire and Mechanical) in the Ohio, Kentucky and Nashville TN markets.

The successful candidate will be a high performing, highly organized business professional responsible for leading a team of Service professionals. The primary focus of this role is the development of the Buildings Services Team, empowering and supporting our service professionals in the delivery of our solutions and to capture greater market share and help build the whole of the business.

The successful candidate will embrace a servant leader and consultative execution approach as we position to be "the building professionals" and the trusted adviser to our customers and the market.

This position requires active involvement in the building owner community through professional organizations and networking within the communities throughout the above referenced geographies. The successful candidate will involve themselves in the local communities (business development) to build and develop relationships.

The successful candidate will, additionally, serve as member of the Senior Leadership Team and will be an active participant in the development and implementation of business strategies across all aspects of the business.

Duties include but not limited to:

  • Strategy development with local Senior Leadership Team, Operations Team and Sales Team to capture and retain market share
  • Develop & maintain a diverse team of Service Professionals - Technicians, Field Service Supervisors, Field Service Managers and Service Project Managers to ensure we are delivering the highest value to our customers
  • Cultivate strong Customer relationships through direct involvement and account management support
  • Reviewing proposals and associated costs to ensure accuracy and ability of the Service team to deliver our solutions
  • Networking internally and externally
  • Forecasting revenue & profitability as needed for business planning
  • Budgeting operational costs for department
  • Reporting on historical revenue data & trends

Qualifications:

  • Strong interpersonal skill including the ability to manage in highly charged situations with customers, teammates, team members, peers and contemporaries.
  • Strong working knowledge of building systems (emphasis on BAS, Security, Fire and/or Mechanical)
  • Strong business acumen, strategic and critical thinking skills
  • Strong communication skills - verbal and written
  • People management experience (7-10 years combined)
  • Strong collaborative skills, internal and external

Requirements:

  • After hours networking
  • Significant time commitment
  • Commitment to excellent customer service

Qualifications:
  • Strong interpersonal skill including the ability to manage in highly charged situations with customers, teammates, team members, peers and contemporaries.
  • Strong working knowledge of building systems (emphasis on BAS, Security, Fire and/or Mechanical)
  • Strong business acumen, strategic and critical thinking skills
  • Strong communication skills - verbal and written
  • People management experience (7-10 years combined)
  • Strong collaborative skills, internal and external

Requirements:

  • After hours networking
  • Significant time commitment
  • Commitment to excellent customer service






Posted: 2021-09-12 Expires: 2021-10-11
Sponsored by:
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Sponsored by:
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Service Operations Manager

Schneider Electric USA, Inc
Cincinnati, OH 45202

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