20 days old

Service Specialist

Dematic Corp.
Grand Rapids, MI 49503
  • Job Code
    JR-0018796
The Solutions Consultant will work with Customer Service, Sales and other Dematic departments to prepare safe, creative, and competitive estimates for all aspects of services offered including: Audits, Preventative Maintenance, Remote Support, Proactive Services, Digitalization, Training, etc. related to Dematic and non-Dematic equipment using established estimating tools, processes and automation. Working cross-functionally will require strong communication and collaboration skills, as well as a team-focused mentality.

What we offer:

Responsibilities:

  • Completes estimates and proposals for services
  • Coordinates with Customer Service team (or other department entities) as needed to complete estimates
  • Performs reviews of service requests which may also include customers' standards specification and other documentation to determine requirements
  • Supports sales staff in preparing for and/or facilitating customer conversations related to service offerings; may perform pre-sales support activities as needed
  • Help generate the scope of work for services affecting our existing customers
  • Provide assistance to estimating team through analysis, investigation, and coordination of information to support their efforts
  • Prepares weekly status reports on all project activities
  • Performs full range of standard work for the professional field
  • Refers complex, unusual problems to others
  • Provide general guidance or training to support and/or professional staff
  • Identifies and resolves more complex problems and applies problem-solving skills in order to deal with most situations

Tasks and Qualifications:

Qualifications:

  • BS/BA in related discipline preferred or advanced degree
  • 5-8 years of successful experience in related field. Advanced degree may be substituted for experience, where applicable.
  • Microsoft Office: Word/PowerPoint/Excel (including Pivot Tables)
  • Salesforce / SAP / AutoCAD / Maestro experience is preferred
  • Demonstrates and applies a broad knowledge of field of specialization through successful completion of moderately complex assignments.
  • Successfully applies complex knowledge of fundamental concepts, practices, and procedures in area of specialization.
  • Demonstrates knowledge of organization's business practices and issues






Posted: 2021-10-08 Expires: 2021-11-06
Sponsored by:
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Sponsored by:
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Service Specialist

Dematic Corp.
Grand Rapids, MI 49503

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