20 days old

Service Specialist

Document Technologies, LLC
Newark, NJ
  • Job Code

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

  • Handle the delivery of mail and messenger runs to the Post Office, Court Houses, other law firms and clients using own means of transportation; Must have valid drivers license
  • Provide mail, distribution, copy, printing, hospitality, reception, file, or other services defined or outlined in EPIQs service agreement with client
  • Provide support for miscellaneous requests and flex services with a "can do" attitude and philosophy
  • Maintain a positive team-player mentality
  • Accurately communicate with client staff and EPIQ team members regarding commitments, deadlines, challenges, requests, etc.
  • Deliver on service commitments in a timely and accurate manner
  • Invest proper effort and QC approach to deliver highest quality work and service
  • Comply with EPIQs standards of operations as set forth in the contract agreement, the site operations manual, and the employee handbook
  • Expected to uphold the Standards of Service and best practices developed by EPIQ



  • Monitor and listen to clients to understand inquiries and requests in order to provide accurate information about the facilities and services with prompt assistance
  • Perform basic mathematical calculations using a calculator/computer to accurately figure production time and labor time associated with any copy, print, scan or production requests
  • Follow established guidelines and procedures for receiving, documenting, organizing and mailing out client packages (i.e. parcel deliveries, messenger services, etc.)
  • Ensure accurate tracking, monitoring and recording of all charges, overtime, logs and entries throughout his/her shift
  • Answering telephone inquiries, loading/unloading parcels, delivering of parcels, copying, and faxing and guest requests
  • Due to the cyclical nature of the industry team members may be required to work varying schedules to reflect the business needs of the firm
  • Handle the delivery of mail and messenger runs to the Post Office, Court Houses, other law firms and clients

Specific duties as assigned:

Mail/Distribution Services

  • Sort, distribute and meter US mail with knowledge of current postal rates
  • Ensure all projects have been properly produced and Quality Checked (QCd) to EPIQs standard
  • Ensure clients request and the delivery of faxes/parcels in a timely matter in accordance to EPIQs standards
  • Must have own transportation for messenger deliveries to the Post Office, Court Houses and other law firms

Copy Services

  • Immediate attention given to clients entering Copy/Mail Center in accordance with EPIQs standard of operation
  • Accurately produce copy, print and scan projects in accordance to verbal and written instructions
  • Exhibit ability to take verbal instructions while taking notes to properly produce staff copy projects

Floor Coordination

  • Provide excellent client service as the first line of contact with the client
  • Responsible for the organization and upkeep of various satellite copy rooms throughout an assigned work area. This includes the stocking of general supplies, delivery of paper, and basic daily maintenance of the copier(s) in that area
  • Responsible for the pick-up and delivery of all mail/parcels as well as all copy, print and scan projects that area assigned to the Copy Center


  • Provide excellent client service as the liaison between the Firm/Organization and their building management
  • Assist with office moves, maintenance of carpet log, hanging of pictures, light bulb outages, furniture rehabilitation, etc.
  • Coordinate office furniture and equipment moves with other operating departments of the firm, such as IT, Telecom, Maintenance, and Janitor
  • Responsible for communicating facility issues with client and assisting where needed


  • High School Diploma or equivalent
  • Minimum of 1 year professional level work experience
  • Previous experience in a client service oriented field preferred
  • Willingness and ability to learn new skills

Job Requirements:

  • Be personable, articulate, knowledgeable and professional in presenting oneself in a professional setting
  • Ability to learn skills quickly
  • Flexibility in dealing with simultaneous projects
  • Attention to detail
  • Ability to function with a high level of patience, tact and diplomacy in handling any complaint situations
  • Ability to lift or move 40 lbs. or greater
  • Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 100lbs
  • Ability to walk, bend, kneel, stand, and/or sit for an extended period of time
  • Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc)
  • Working knowledge of Microsoft products pertaining to the specific position including but not limited to Outlook, Word, and Excel etc
  • Reading, writing, and arithmetic skills required
  • Visual acuity
  • Able to convey information and ideas through speech in ways that others will understand
  • Able to listen to and understand information and ideas presented through spoken words and sentences
  • Able to speak clearly so listeners understand, identify and understand the speech of another person
  • Excellent organizational skills
  • Strong initiative required; ability to work independently with minimal direct supervision

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Epiq Systems, Inc. and its affiliated companies are Equal Opportunity Employers (EOE). Qualified applicants are considered for employment without regard to age, race, color, creed, religion, sex, national origin, sexual orientation, disability, marital or veteran status or any other category protected under applicable federal, state or local law. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

Sponsored by:
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Sponsored by:
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Service Specialist

Document Technologies, LLC
Newark, NJ

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Document Technologies, LLC
Newark, NJ

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