28 days old

Site IT Support Analyst, Experienced

PPG Industries
Grand Prairie, TX 75050
  • Job Code

Position Description

Individuals in this job position perform work at the intermediate level within this job family.

The Site IT Support Analyst II (SISA2) provides support to end users on a variety of issues. Incumbents identify, research, and resolve technical problems. They respond to telephone calls, emails, and personnel requests for technical support. SISA2s perform pro-active monitoring of PPG's computer systems through appropriate tools. They document, track, and monitor problems to ensure timely resolutions. Incumbents are service matter experts and promote instructions from pre-established guidelines to resolve issues. This level involves the possibilities of leading small teams and supervising contract positions.

Minimum Qualification Requirements:

  • A 4-year degree in Computer Science, Engineering, or related discipline
  • 4 - 6 years technical support experience in a computer-related area

Preferred Requirements:

  • Advanced knowledge of commonly used concepts, practices, and procedures in the related field
  • Knowledgeable in several of the following:
  • PPG standard desktop, tools & utilities
  • Server operating systems, tools & utilities
  • IT networks and voice services
  • Process control and monitoring
  • Call Center technologies
  • Successful completion of the IT Entry Logic and Problem Solving Test
  • Advanced problem solving abilities
  • Availability to work rotating shifts and holidays and be on-call
  • Strong verbal communication skills, including the ability to document operations procedures
  • Strong customer service skills and the ability to deal all types of customer service requests
  • Advanced analytical, communication, problem solving, and organizational skills
  • Ability to effectively work independently and in a team environment
  • Ability to effectively interact with a diverse user base
  • Ability to work in a manufacturing environment with sensitivity safety and physical security

Success Factors:

Prime Success Factors (focus on results, drive change, promote teamwork, build trust & respect, understand market & customer perspective) plus the following:

  • Act with long term perspective
  • Plan and organize
  • Manage Complexity
  • Develop others
  • Take on Responsibility and Drive Change
  • Communicate and Share

PPG: We protect and beautify the world.

At PPG, we work every day to develop and deliver the paints, coatings and materials that our customers have trusted for more than 130 years. Through dedication and creativity, we solve our customers' biggest challenges, collaborating closely to find the right path forward. With headquarters in Pittsburgh, we operate and innovate in more than 70 countries. We serve customers in construction, consumer products, industrial and transportation markets and aftermarkets. To learn more, visit www.ppg.com and follow @ PPG on Twitter.

Why join us:

With PPG, you will find meaning in your work every day, and engage in opportunities that will shape you, personally and professionally.

Your personal strengths will empower you to succeed and make an impact from day one.

You will be inspired to learn and grow, and to get the support you need to identify and achieve your boldest career aspirations.

Your passion to excel will be fueled by your connection to world-class partners, industry experts, the best and brightest colleagues, and future forward technologies.

Your contributions will not only meet the challenges of our global customers, but help them propel their industries forward.

You will be welcomed into a culture where everyone's ideas and contributions are valued and encouraged.

Just like you, we are driven to make a difference in our world.

PPG prides itself on the quality of its employees and as such, candidates who receive a job offer will be required to successfully pass a hair drug/toxins test and a background check.

PPG offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status. PPG is an Equal Opportunity Employer. You may request a copy of PPG's affirmative action plan by emailing ppgaap@ppg.com .

To read more about Equal Employment Opportunity please see attached links:


Posted: 2020-01-31 Expires: 2020-02-29
Sponsored by:
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Sponsored by:
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Site IT Support Analyst, Experienced

PPG Industries
Grand Prairie, TX 75050

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