1+ months

Siteminder / Ping Access - IAM Production Support

Chicago, IL 60664
**Job Description:**

Position is a shift member of the IAM Production Support team responsible for administration and support of production Identity & Access Management solutions.

Experience supporting SiteMinder R12, PingAccess, CA Directory Services, Ping Identity Federation, and Sailpoint.

Experience in supporting complex PKI infrastructure.

Strong understanding in integrating SSO with externally hosted vendor (3rd party) applications using SAML and OAuth with Ping Identity Federation.

Should exhibit disciplined, process-driven and result oriented approach in daily activities.

Production support experience with ITSM solutions (Remedy) including Incident Management, Problem Management, and Change Management.

General knowledge and understanding of UNIX, Linux, and WinTel operating systems.

Demonstrates ability to work as an individual contributor in a global team environment.

Strong understanding of server patching process and solutions (Scanning, Patching, Reporting)

Open to work in shifts and weekend to support 24*7 production support.

Global Technology & Operations application support role responsible for Identity & Access Management applications in the Global Information Security line of business.

**Required Job Skills:**

+ College degree, specialized training, or equivalent work experience.

+ Should exhibit disciplined, process-driven, and results-oriented approach when providing support.

+ Exceptional at aggregating and analyzing logs, either through shell commands or via Splunk.

+ Able to troubleshoot and analyze HTTP traces.

+ Familiarity with both the Unix and Windows Operating Systems.

+ Ability to understand and utilize various programming or scripting languages such as shell scripting, perl, powershell.

+ Basic knowledge of SSL/PKI

+ Knowledge of LDAP and Active Directory services.

**Required Soft Skills:**

+ Adequate verbal and written communication skills

+ Demonstrates ability to work as an individual contributor in a global team environment.

+ Capability to handle multiple communication channels during production issues.

+ Willingness to assist with and own the drafting of technical documentation.

**Desired Skills:**

+ Experience supporting Web Access Management solutions, such as Ping Access or CA SiteMinder

+ Experience supporting Federated IAM protocols, such as SAML, OAuth, OpenID Connect

+ Experience with Apache and IIS solutions

+ Database and SQL knowledge

+ Experience supporting Directory Services infrastructure

+ Experience supporting PKI Infrastructure

+ Understanding of the OSI model

+ Knowledge of the Software Development Life Cycle

+ Familiarity and understanding of high-availability environments (AppViewX)

+ Application monitoring solutions such as AppDynamics and IntroScope

+ Security+ and CISSP certifications or similar

+ 5+ Experience supporting Web Access Management solutions, such as Ping Access or CA SiteMinder

+ 2+ Experience supporting Federated IAM protocols, such as SAML, OAuth, OpenID Connect

We're a culture that.

Knows diversity is broader than gender, race and origin.

Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully.

Wants to be a great place for people to work and strive to create an environment where all employees have the opportunity to achieve their goals.

Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world.

Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.

Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.

Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving they need to remain vibrant and vital.

**Posting Date** : 06/13/2019

**Location** :

Chicago, IL, 135 S LA SALLE ST (IL4135),


- United States

**Travel** : No

**Full / Part-time** : Full time

**Hours Per Week** : 40

**Shift** : 1st shift

**Assistance for Applicants with Disabilities**

Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please visit the Applicants with Disabilities page at http://careers.bankofamerica.com/us/applicants-with-disabilities .

**Diversity & Inclusion**

At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

**Frequently Asked Questions**

Need to know how to apply online, view a list of your submitted job applications or reset your password? Visit our FAQ at http://careers.bankofamerica.com/us/faq section for answers to these questions and more.


  • Banking / Finance
Posted: 2019-06-17 Expires: 2019-09-28

Success begins with building relationships.

At Bank of America, our customers are at the center of everything we do. Our focus is on helping each one find the right financial solutions. With a wide range of career opportunities available, we invite you to realize your career goals with us while assisting customers with what matters most to them.

Welcome to Careers at Bank of America.

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Siteminder / Ping Access - IAM Production Support

Bank of America
Chicago, IL 60664

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