7 days old

SOACC Operations Specialist I - 2nd Shift - Charlotte, NC

Charlotte, NC 28230
**Job Description:**



**_**Must be able to work 2nd Shift Schedule- 2:30PM 11:00pm; with set days off (Tuesday, Wednesday or Wednesday, Thursday.) Weekends and some holidays required***_**



Specific Description:



Employee will be working in a team structured 24 hours command center and will be responsible for adhering to Bank procedures while reacting to emergency situations, burglar alarms and incident management. SOACC Employee will provide support for other Employees in very stressful situations and must be able to maintain professional composure at all times. Employee will be responsible for engaging Corporate Security, Life Safety, Threat Management, law enforcement, property management, etc. as required to bring resolution to the situation.



Employee will be responsible for writing concise incident reports capturing appropriate details sufficient to engage the correct support to bring resolution to the incident being managed.



Employee will be monitoring BAC burglar alarm, DVR systems and will be answering phone calls for situations relating to life safety, asset protection, security issues and information requests.



Required:



+ Ability to manage a steady volume of phone calls (inbound/outbound) with a high degree of professionalism

+ Strong attention to detail

+ Excellent oral and written communication skills and a service-minded attitude

+ Proficiency with Microsoft Office applications and Window's based software applications

+ Typing speed should be 40wpm or better

+ Must be able to work 2nd shift hours/schedule



Desired:



+ Must be able to work within a team structure, facilitate effective communication and make sound decisions based on training and procedures provided

+ Must be comfortable working in a dynamic, ever-evolving work environment where operational experience is key to advancement and continued success within the LOB

+ Bilingual

+ College degree from an accredited university

+ Prior call center experience



**Posting Date** : 01/09/2019



**Location** :

Charlotte, NC, 13510 BALLANTYNE CORPORATE PL (NC2109),

- United States



**Travel** : No



**Full / Part-time** : Full time



**Hours Per Week** : 40



**Shift** : 2nd shift



**Weekly Schedule** : 230 PM - 11 PM; with set days off (Tuesday, Wednesday or Wednesday, Thursday). Weekends and some hol



**Assistance for Applicants with Disabilities**



Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please visit the Applicants with Disabilities page at http://careers.bankofamerica.com/us/applicants-with-disabilities .



**Diversity & Inclusion**



At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.



**Frequently Asked Questions**



Need to know how to apply online, view a list of your submitted job applications or reset your password? Visit our FAQ at http://careers.bankofamerica.com/us/faq section for answers to these questions and more.

Industry

  • Banking / Finance
Posted: 2019-01-11 Expires: 2019-02-10

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SOACC Operations Specialist I - 2nd Shift - Charlotte, NC

Bank of America
Charlotte, NC 28230

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