1+ months

SOACC Operations Specialist I - 2nd shift - Kansas City, MO

Kansas City, MO 64106
**Job Description:**

***** Position must be located in Kansas City, MO*****

***** Must be able to work 2nd shift hours/schedule (** **2:30pm - 11pm - Scheduled to work weekends (work Sat/Sunday - Days off Tue/wed)*****

Specific Description

Operations Specialists provide direction, effective communication and outstanding customer service for Employees in very stressful situations and maintain a professional composure at all times while gathering situational awareness of all life safety, criminal or otherwise impacting incidents to open concise engagement communications in the Corporate Security Incident Management System. Through this process, Operations Specialists engage Protective Services, Life Safety, Threat Management, GIS, FIG, local, state and federal law enforcement, Corporate Workplace, and other groups as required to mitigate and bring resolution to incidents reported to SOACC.

Key objectives for this position

Communication, Alarm Monitoring, and Emergency Response 70%

+ Represent Bank of America as the first point of contact for physical security events occurring throughout the enterprise footprint

+ Engagement of appropriate support resources during technology issues or outages

+ Liaison between SOACC and LOBs to provide assistance and timely resolution for routine issues

+ Participate in investigations of physical security incidents and other incidents as directed, providing timely, thorough and accurate documentation appropriate for distribution to SOACC management

+ Accurately obtain, analyze, and disseminate details of physical security incidents to ensure a6:30am-3pm appropriate engagement of additional parties on an as needed basis

+ Document engagement reports pertaining to physical security incidents into an incident management system

+ Electronically monitor and respond to security system alerts (access control, video, and alarms) used to protect the assets of the company.

+ Dispatch and liaison between emergency services and bank or bank-contracted personnel on an as-needed basis

+ Act as a central point of communication through emergency events

Compliance and Ongoing Development 20%

+ Meet all objectives of the Operations program operating within a stable workforce of engaged, cooperative, spirited and well coached team of professional employees

+ Maintain compliance with LOB policies and procedures to include work schedules and timekeeping routines as directed by their managers

+ Participate in ongoing training, cross training and career development activities

+ Participate in additional projects or special assignments to ensure the continued success of the Bank of America team

Security System Administration - 10%

+ Receive and process service calls for all security equipment throughout the organization.

+ Add, remove, modify and manage access to monitored facilities in line with guidelines and expectations provided

+ Add, remove, modify and manage system configurations, user profiles, and action plans for all security systems in the Corporate Security Operations Command Center

Required Skills/Qualifications

+ Minimum of an Associates degree in Criminal Justice, an IT related field or equivalent work experience

+ Must be highly organized and can handle several tasks concurrently and prioritize work appropriately.

+ Ability to work in a team environment is essential.

+ Rapidly analyze complex alarm and incident information from systems used by SOACC and maintain proficient operational knowledge of these systems as technology advances.

+ Ability to work flexible shift schedules.

+ Ability to accurately identify issues, implement effective resolutions and/or make recommendations and appropriately elevate to senior management.

+ The Operations specialist must be flexible, energetic, and willing to take ownership for work performed and decisions made during the course of duty.

+ High degree of professionalism with a service-minded attitude

+ Strong attention to detail

+ Effective interpersonal, communication and writing skills

+ Demonstrated proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)

+ Typing speed 40 wpm or better

+ Ability to execute on approved business strategies with appropriate management support

+ Must have a valid drivers license

+ Must be able work 2nd shift hours/schedule

Desired Skills

+ 2-3 years of experience in a corporate security role, and a basic understanding of security system technologies (alarms, video, and access control).

+ Proficiency in MASterMind Alarm Monitoring, RemoteLink, Compass, NICE and Crystal Report Writer software

+ Demonstrated proficiency in digital video management, video systems, and intrusion detection

+ Versed in Microsoft SharePoint site usage

**Posting Date** : 05/17/2019

**Location** :

Kansas City, MO, 2001 NE 46TH ST (MO8050),

- United States

**Travel** : No

**Full / Part-time** : Full time

**Hours Per Week** : 40

**Shift** : 2nd shift

**Assistance for Applicants with Disabilities**

Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please visit the Applicants with Disabilities page at http://careers.bankofamerica.com/us/applicants-with-disabilities .

**Diversity & Inclusion**

At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

**Frequently Asked Questions**

Need to know how to apply online, view a list of your submitted job applications or reset your password? Visit our FAQ at http://careers.bankofamerica.com/us/faq section for answers to these questions and more.


  • Banking / Finance
Posted: 2019-05-20 Expires: 2019-09-14

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SOACC Operations Specialist I - 2nd shift - Kansas City, MO

Bank of America
Kansas City, MO 64106

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