13 days old

Solutions & Support Scientist, Biotechnology

LI-COR Biosciences
Mons, Wallonie 7020
  • Job Code
The Solutions & Support Scientist will actively participate in the technical sales process and support the Biotechnology products in an assigned territory (Northern Germany and Denmark). Providing technical support during the sales process, the Solutions & Support Scientist will also ensure post instrument sales and application support to current customers and instrument users.

Professional Qualifications


  • Ph.D. or equivalent in biochemistry, molecular or cell biology, or related technical discipline. Post-doctoral experience or equivalent preferred.
  • At least 2-3 years lab work experience with solid knowledge of molecular biology and biochemistry techniques; studying DNA and proteins In vitro and In vivo, with practical experience using separation and blotting techniques, as well as immunfluorecence detection, flowcytometry, ELISA and immunoassays to analyze proteins.
  • Excellent aptitude for and a minimum of 2-3 years experience working with complex lab instrumentation, computers and software, including scientific analysis software packages. Windows and Macintosh operating system familiarity required.
  • Excellent oral and written communication skills with proven interpersonal, and presentation aptitude; will be fluent in both verbal and written English with other languages being an advantage. Demonstrated ability to teach, train and present technical information in varied situations, one-on-one or to large formal meetings. Enjoys and works well with people.
  • Able to manage multiple priorities, projects, and tasks. High problem solving ability.
  • Able to travel (Europe and International).
  • Highly developed sense of integrity, ethics and loyalty.
  • Job requires a moderate to high percentage of overnight travel.

Position Responsibilities


  • Give technical presentations for customers, including seminars and workshops. Conduct on site product demonstrations including: help with logistics, install and start-up of systems, run samples, and adapt, optimize, or develop protocols to meet customer requirements. Participate in trade shows as needed. Help find new sales prospects.
  • Travel to the customer's site to set up and verify the operation of products and conduct set-up experiments. Provide instrument, protocol and software training to users. Ensure that the customer is competent and proficient in the use and operation of the products. Conduct and/or participate in customer training courses.
  • Take incoming calls from customers and sales personnel and provide technical assistance by phone or onsite regarding the application, use, and maintenance of instruments, chemistries, reagents, protocols and software. Provide basic instrument troubleshooting and maintenance. Provide necessary follow-up and support to ensure a high degree of customer satisfaction.
  • Interface with the in-house SERVICE team and provide preventative maintenance and basic technical service as required.
  • Actively seek out reagent sales opportunities during system installations, customer trainings, trade shows and conferences, and drive reagent sales in key accounts.
  • Actively promote and provide information on our reagent product portfolio and technical services to instrument users and owners. Gather information about customer needs, suggestions for product improvements, new product ideas, user issues, and competitive activities, for use by Management.

Posted: 2020-01-08 Expires: 2020-02-06
Sponsored by:
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Sponsored by:
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Solutions & Support Scientist, Biotechnology

LI-COR Biosciences
Mons, Wallonie 7020

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