7 days old

Spa Reservations Supervisor

Fairmont Scottsdale Princess
Scottsdale, AZ 85251
  • Job Code
    21016658
Spa Reservations Supervisor

The successful Spa Reservations Supervisor will possess strategies for process improvement and maintain an abandonment call rate below 5%, will keep up with the latest hospitality technology trends and ideas to provide a seamless experience, and will offer exceptional 5 diamond service consistently.

What is in it for you:

  • Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
  • On-site employee cafeteria
  • Learning programs through our Academies designed to sharpen your skills
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
  • Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is your limit!

    What you will be doing:

  • Define expectations, provide feedback, motivation, team accountability and appreciation
  • Process spa reservation requests, changes, and cancellations received by phone, mail, or email
  • Train, schedule, motivate and coach employees. Support team to reach common goals
  • Outgoing personality, comfortable approaching people
  • Ensure uniform and personal appearance are clean and professional
  • Report all accidents, injuries, and unsafe work conditions to the Department Manager
  • Informed of any ongoing or upcoming activities or events within the spa
  • Welcome and acknowledge all guests, anticipate and address guests' needs
  • Provide excellent service and hospitality following the brand guidelines to both internal and external customers
  • Review proper billing processes according to accounting policies (for promotions, packages, spa members, etc.)
  • Research and resolve group reservation conflicts, questions, and requests
  • Collaborate with Spa Operations Manager for continued reservation process improvement
  • Respond to challenges and obstacles with confidence, team oriented results and positive attitude
  • Troubleshoot, resolve, and document any reservation issues and concerns and make proactive changes to processes for future
  • Review all Group Resumes with contracted treatment blocks
  • Oversee internal call/in house call logs
  • Attend Track HS monthly review meetings
  • Monitor Spa Reservation Agents daily tasks and checklists to ensure completion
  • Audit Spa Reservation Agent calls daily
  • Manage and track abandonment call rate daily in Track HS. Run report every day. Maintain at 5-8%.
  • Process Credit Card Authorization Forms
  • Answer any questions that Spa Reservation Agents may have
  • Hire, Interview, and assist in providing yearly reviews
  • Consistently offers professional, engaging and friendly service
  • Ability to communicate intelligently and effectively in person and over the phone
  • Communicate well with other departments; Speak using clear and professional language
  • Develop and maintain positive working relationships with others
  • Listen and respond appropriately to employee concerns and questions. Address issues as they arise
  • Perform 3-4 opening and closing MOD shifts a week

Your team and working environment:

A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience Feel Valued, Feel Sparked, We Are One

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS





Posted: 2021-09-11 Expires: 2021-10-10
Sponsored by:
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Sponsored by:
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Spa Reservations Supervisor

Fairmont Scottsdale Princess
Scottsdale, AZ 85251

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