8 days old

Sr Account Manager, Banking

Northern Trust
Newport Beach, CA 92663
  • Job Code

nder direct supervision responsible for coordinating the account administration, servicing, and related documentation matters for Lending and Banking clients; responds to client inquiries, produces reports/documentation, coordinates loan closings, and transaction processing. Also responsible for coordinating service inquiries with the Client Support Services servicing team. May be an entry level position with opportunity to develop professionally.

1.Executes client transaction activity and transaction processing including but not limited to client-driven money movements, payments and borrowing; handles inquiry resolution; account and transaction research. Obtains appropriate documentation necessary for credit underwriting, covenant monitoring and ongoing credit file maintenance; requests and ensures systems information is up-to-date; execution of client servicing events, communicating with clients, as well as other internal and external partners.

2.Coordinates with the Client Support Services team on lending and deposit related transaction processing including loan documentation/loan closings, deposit account opening, exception clearing, overdrafts, and other client service requests.etc.

3.Oversees development of appropriate action plans for client servicing and coordinates with other team members across disciplines to ensure timely and accurate execution and follow-up

4.Documents services provided, specialized procedures and ongoing written communications with client as appropriate in managing daily activity

5.Develops clear understanding of clients need behind service requests and communicates to service partners, while adhering to all internal policies and protocols. Obtains appropriate information from partners and client to facilitate service changes or transactions

6.Assists Relationship Managers with ongoing internal administration of loans, accounts including coordination of loan and deposit account documentation business development and client presentations for Banking, as needed.

7.Identifies service efficiency enhancements, process improvements and service delivery using creative and proactive measures

8.Communicates with clients regularly with timely follow up to inform them of account set-up or status, past due loans, document requests or other information

9.Develops and maintains working knowledge of all types of loan documentation, financial statements and other documentation required to monitor client relationships and loan accounts on an ongoing basis.

10.Well versed in the compliance requirements for loans, bank accounts and relationships. Prepares compliance certificates, monitors and proactively follows up on loan document deficiencies and reviews compliance reports for adherence to policy and procedures

11.Reviews loan documents, submits loan requests for preparation by LDSC and/or outside counsel, may attend loan closings to help review documentation with clients, follows up on missing loan documentation

12.Develops and maintains a working knowledge of various business applications critical to relationship management, account administration, risk management, and compliance, including client on-line tools

13.Participates in inter-discipline training within the office/region. Acts as a technical resource or expert for other account managers on process or procedures for delivery of service

14.Coordinates commercial/custom approval process by submitting requests for underwriting and loan documentation, as needed and as requested by Relationship Managers and or supervisors.

15.Coordinates due diligence on loans such as obtaining money market rates, ordering of third-party reports including appraisals, title reports, UCC searches and other items necessary for loan booking

16.Proactively engages in the renewal process by reviewing reports of maturing credits and coordinates the receipt of required information from client for renewal process

17.Responsible for identifying and resolving problems within established guidelines and service delivery standards.

18.Expected to use some initiative but refer more complex problems to supervisors/Relationship Managers and subject matter experts.

19.Works effectively as a team member but also independently

20.Knowledgeable of the core aspects of the job

21.Working towards becoming proficient in all areas of the job

22.Running and creating formal reports

23.Able to handle a heavy workload with multiple deadlines that occur daily

24.Able to work in a fast-paced environment and remain calm and organized

The successful candidate will benefit from having:

3+ years' experience, or equivalent, of banking and lending customer service, loan documentation/loan closing in financial services.

Knowledge of banking and lending products and services is required.

Knowledge of internal banking functions. Analytical, problem solving, and organizational skills required

Excellent verbal and written communication skills is a must

Service-oriented client servicing experience is preferred

Some experience working in a corporate office setting is preferred

About Northern Trust:
Northern Trust provides innovative financial services and guidance to corporations, institutions and affluent families and individuals globally. With over 130 years of financial experience and nearly 20,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

Working with Us:
As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company that is committed to strengthening the communities we serve!

We recognize the value of inclusion and diversity in culture, in thought, and in experience, which is why we are honored to receive the following awards in 2021:

Gender Equality Index Member, Bloomberg

Top Financial & Banking Company, Black EOE Journal, Hispanic Network Magazine, Professional WOMAN'S Magazine

We'd love to learn more about how your interests and experience could be a fit with one of America's best banks and most sustainable companies! Build your career with us and apply today.

Additional Information

Posted: 2021-09-12 Expires: 2021-10-11
Sponsored by:
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Sponsored by:
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Sr Account Manager, Banking

Northern Trust
Newport Beach, CA 92663

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