20 days old

Sr. Account Representative

Medline Industries, Inc.
Waukegan, IL 60085
  • Job Code
    CUS0100QT
JOB SUMMARY:

Primary contactfor sales reps for custom tray quotes. Generate quotes, revisions and updatesfor custom kits. Provide product support for Sales Reps. Identify, document, implement processimprovements for continued high quality service to our Sales Representativesand Customers. First point of escalation for Account Representative staff.

CORE JOB RESPONSIBILITIES:

  • TerritoryManagement:
    • Cross-referencecurrent customer kits and provide quotes for exact competitive crosses as wellas uncover Medline preferred opportunities
    • Facilitatesample requests with the sample room
    • Ensureaccurate quoting and item set-up
    • Actas the primary contact for product support questions
  • ProcessImprovement:
    • Identify,document, implement process improvements for continued high quality service toour Sales Representatives and Customers
    • Accuratelydiagnose issues, develop solutions and implement action plans
    • Collaboratewith master data, sample room, production control, and additional departmentsas needed on initiatives and future state goals
    • Testingsystem enhancements (UAT testing)
    • Promotecollaboration between other departments in order to drive process improvementinitiatives
    • Present,as needed, across division on process improvement projects
  • AccountRep Support:
    • Actas the first point of escalation for account rep team
    • Assistin the training and onboarding of new team members
    • Workwith other Account Reps to assist with any requests via phone and/or email

Education

  • Highschool diploma or equivalent.
Relevant Work Experience
  • Atleast 2 years of experience providing customer service to internal and externalcustomers, including meeting quality standards for services, and evaluation ofcustomer satisfaction.
Additional
  • Intermediatelevel skill in Microsoft Excel. (Specifically VLOOKUP, Pivot Tables, using SUMfunction, setting borders, setting column width, inserting charts, using textwrap, sorting, setting headers and footers and/or print scaling.
  • Experiencein controlling and coordinating concurrent projects, competing priorities andcritical deadlines.
  • Experiencein processing all relevant details, understanding and prioritizing theirimportance and drawing clear and concise conclusions.
PREFERRED QUALIFICATIONS
  • Bachelor'sdegree.
  • Medlineor similar industry experience.
  • Previousexperience positively leading or influencing others to accomplish teamobjectives.
  • Workingknowledge of Access, AS400, SAP.






Posted: 2022-09-09 Expires: 2022-10-08
Sponsored by:
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Sponsored by:
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Sr. Account Representative

Medline Industries, Inc.
Waukegan, IL 60085

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