1+ months

Sr Analyst-Sys Operations Mainframe & Midrange

Richmond, VA 23274
  • Jobs Rated
    8th
Sr Analyst-Sys Operations Mainframe & Midrange



Richmond, Virginia



**Job Description:**



Proficient to work fairly independently on the most complex projects, and often on multiple phases. Has working knowledge of business or function for which technical support is needed to diagnose or resolve problems. Often responsible for the completion of a phase of a project. Provides guidance and checks the work of less experienced associates. Typically has 5 years' experience in IT production support or equivalent.



Event Incident Management (EIM) is responsible for providing 24X7 end to end detailed monitoring and support of all infrastructure and application components critical to the Bank of America Customer Facing Platform Technology (CFPT) CTO. This includes monitoring of the network, databases, middleware, backup, storage, application specific and operating system specific components with the goal of proactively identifying and resolving performance issues prior to interruption of services to the customer.



Responsibilities include, but not limited to:

Use of monitoring tools to proactively identify and research potential production incidents.

Respond to alerts regarding potential production incidents.

Escalate to advanced support as needed for problem resolution.

Perform trending and analysis using monitoring tools and reports in order to proactively identify and address potential issues prior to production impact.

Perform all environment routing, cycling, and implementation of splash pages.

Partner with Change Operations to support all Change implementations and proactively identify potential issues resulting from the changes.



Identify opportunities for additional monitoring and automation and partner with Monitoring Architecture and Engineering to implement.

Develop procedures for trouble shooting and possible resolution of issues.

Execute procedures reliably and escalate appropriately to solve incidents quickly



Required Skills



Proven team player who can work comfortably in a multicultural environment.

Proven ability to work independently, multi task and effectively work in a complex environment with a global team structure

Excellent verbal and written communication skills; Strong influencer, facilitator, and collaborator.

Must be pro-active, enthusiastic, flexible, results driven with attention to detail.

ITIL Foundation/Intermediary certification

Experience in a ITIL based role, such as Service Desk, Incident, Problem or Change Management



**Technology Infrastructure Organization:**



+ Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world

+ Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully

+ Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.

+ Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.

+ Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.

+ Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital.



Proficient to work fairly independently on the most complex projects, and often on multiple phases. Has working knowledge of business or function for which system is designed. Often responsible for the completion of a phase of a project. Provides guidance and checks the work of less experienced associates.



**Shift:**



1st shift (United States of America)



**Hours Per Week:**



40



Learn more about this role



Full time



JR-20018137



Manages People: No



Travel: No



Manager:



Talent Acquisition Contact:



Referral Bonus:











Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.





To view the "EEO is the Law" poster, CLICK HERE at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf .


To view the "EEO is the Law" Supplement, CLICK HERE at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf .











Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (Policy) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.





To view Bank of Americas Drug-free workplace and alcohol policy, CLICK HERE .

Industry

  • Banking / Finance

Jobs Rated Reports for Software Engineer

Posted: 2020-04-09 Expires: 2020-06-07

Success begins with building relationships.

At Bank of America, our customers are at the center of everything we do. Our focus is on helping each one find the right financial solutions. With a wide range of career opportunities available, we invite you to realize your career goals with us while assisting customers with what matters most to them.

Welcome to Careers at Bank of America.


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Sr Analyst-Sys Operations Mainframe & Midrange

Bank of America
Richmond, VA 23274

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