12 days old

Sr Business Analyst

Railinc Corp.
Cary, NC 27513
  • Job Code

Essential Functions:

  • 30% - Lead solution analysis, definition, and acceptance in application development lifecycle (including technology possibilities and limitations). Gather, interpret, and translate customer needs into functional and nonfunctional requirements. Translate business problems into requirements that facilitate application development. Understand system behavior, inputs, and outputs as they relate to business functions.

  • 20% - Facilitate requirement resolution among multiple and conflicting parties (AAR) or interface with stakeholders to obtain requirements (Commercial and Central). The requirements (user stories) will include the business logic, expected behavior and user acceptance criteria. The Business Analyst will test the user story and sign off on the business functionality completeness.

  • 20% - Develop new product ideas by challenging business owners and subject matter experts on their assumptions and how their proposed business requirements will successfully meet theirbusiness goals while identifying potential solutions to business problems by applying technical and non-technical analysis. Assist the Product Manager in developing road maps that include these new product ideas.

  • 15% - Develop deep understanding of current and potential customer needs to identify and advance opportunities which provide new industry value (e.g new product lines, product extensions). Analyze and assess data usage and product performance for maintenance prioritization and compliance with service level agreements. Provide third level support to the product support team as the product subject matter expert.

  • 10% - Lead launch plans and servicing requirements. Confirm that the new releases function as intended and there is no negative impact to existing functionality

-Provide Customer Service and Product Support training

- Develop customer communication plans

  • Design Business Rules and Workflows with view towards Enterprise Capabilities.

  • Maintain expert knowledge of all interdependencies and interconnections of product lines of product families

  • Multi-day, in-person meeting planning and logistics (AAR)

Key measures:

  • No emergency releases due to incomplete or untested requirements

  • Provide input into new product analysis

  • Complete assigned project and product enhancement work

  • Ensure the timely handling of customer requests and issues

  • Customer satisfaction scores

Non- Essential Functions:

  • Lead development of a clear business value proposition.

  • Conduct market research and business intelligence analysis around new product lines and profitable opportunities.

  • Act as scrum master as needed in development iterations.

  • Other duties as assigned

Measurable objective metrics:

  • Operational Excellence, Revenue


  • Collaboration: We collaborate with our teams and our customers to get the job done, respecting individual ideas and contributions and moving forward in pursuit of shared goals.

  • Results: We deliver on our promises to create value for the freight rail industry through talented people, good ideas, business leadership, and great technology.

  • Service: We serve the changing needs of our customers and our industry to enhance the value they bring to our community, the environment and our economy.

Success Factors:

  • Strong research skills with an attention to detail.

  • Strong listening, verbal and written communication skills.

  • Strong Microsoft Office skills Excel, Word and Power Point.

  • Ability to explore, analyze and utilize various software platforms from an end user perspective.

  • Experience in data analysis and data modeling

  • Ability to write SQL queries

  • Experience in analysis, basic statistical analysis.

  • Ability to work independently and jointly in unstructured environments in a self-directed way.

  • Ability to take a leadership role on projects and with customers

  • Strong facilitation and conflict resolution skills

  • Understanding of technical message formats

  • Proficiency in SOAP, UI, CLM, XML, EDI, and Web Services preferred

  • Understanding of technical messaging formats

Education and Experience:

  • Bachelors level degree in Business Administration, Computer Science, Engineering or relevant field and 7-10 years relevant analyst experience or in lieu of a degree a minimum of 11-14 years of relevant experience will be considered.

  • 3-5 years of experience working for a consulting firm as a Business Analyst.

  • 3-5 years of experience working on multiple projects with multiple clients preferred.

  • Experienced in research and analysis of data, market needs, and customer issues.

  • Experienced developing functional and non-functional requirements

  • Experienced working closely with team members during development and product launch

  • Rail industry or logistics experience preferred.

Physical requirements:

  • Sedentary work: assignment involves sitting at workstation (desk) most of the time (up to 8 hours) with only occasional walking and/or standing

  • Keyboarding: Primarily using fingers for typing

  • Talking: Expressing or communicating verbally through use of spoken words (accurately conveying detailed or important spoken instructions to others)

  • Hearing: Ability to receive detailed information through oral communication and to make discriminations in sound.

  • Visual: Through close visual acuity, required to perform activities such as: preparing and analyzing data and figures; transcribing; viewing computer terminal; extensive reading (with or without correction)

  • Environment: work is performed within an office setting and therefore no substantial exposure to adverse environmental conditions (i.e. extreme heat, cold, noise, etc.)

  • Travel: Some travel may be required (up to 10%)

Disclaimer The preceding job description has been designed to indicate the general nature and level of work to be performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. The company reserves the right to change, modify, and/or delete aspects of this position as needed at any time.

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

    See job description

    Posted: 2020-01-08 Expires: 2020-02-06
    Sponsored by:
    Farm Credit Services of America Logo
    Sponsored by:
    Bank of America Logo

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    Sr Business Analyst

    Railinc Corp.
    Cary, NC 27513

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