8 days old

Sr Fraud Analyst Back Office (1st and 2nd shift)

Chandler, AZ 85286
**Job Description:**



At Bank of America, were guided by a common purpose to help make financial lives better by connecting clients and communities to the resources they need to be successful. Make a difference by joining our Fraud Detection team. Were looking for teammates who can help us meet the needs of our clients and the bank by detecting fraudulent attempts, mitigating loss and remediating client impacts because client protection and security is our top priority.



As part of our team, detection analysts perform complex judgmental reviews of high risk activity to maximize approval of legitimate transactions, minimize client impact at the point of sale, identify fraudulent activity and restrict account activity, when necessary, to avoid further risks. Detection analysts benefit from in-depth training and have opportunities for ongoing professional development and career growth.



**Well help you**

**Get training and one-on-one career coaching** from managers who are invested in your success. Youll also receive additional development through our Consumer Academy to help you succeed in your role.

**Provide clients with a personalized experience** by helping them through exceptional client care navigate fraud/security events.

**Continuously learn** fraud trends by using resources and technologies to optimize judgmental reviews.



**As a senior fraud analyst, you can look forward to**

**Protecting our clients.** Making them aware if their personal information has been compromised and letting them to know were here to help them every step of the way.

**Educating clients.** Informing them on how to protect their information and avoid scams.

**Ongoing professional development** to deepen your skills and optimize your expertise as the industry evolves and changes.

Opportunities to **connect with experts** .

A **world-class suite** of employee benefits.



**Youre a person who (required skills)**

Has prior experience in Consumer Fraud Servicing, Claims or Fraud Detection.

Has strong analytical and organizational skills and demonstrates the ability to solve complex problems by reviewing related information.

Is able to multi-task, including researching information through multiple systems, in order to make judgmental decisions based on the data reviewed.

Demonstrates a strong sense of urgency and is able to work in a fast-paced, ever-changing environment with a strong focus on risk mitigation and client experience.

Is comfortable taking inbound or making outbound calls to clients in a high production focused environment.

Communicates effectively and confidently and is comfortable engaging all clients.

Has the ability to learn and adapt to new information and technology platforms.

Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.

Efficiently manages your time and capacity.

Can be flexible to work weekends and/or extended hours as needed.



**Youll be better prepared if you have (desired skills)**

Experience working in an environment where both individual and team goals are met or exceeded routinely.



**Were a culture that**

Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance their careers. Along with taking care of our clients, we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals.

Believes diversity makes us stronger, so we can reflect, connect to and meet the diverse needs of our clients around the world.

Provides continuous training and developmental opportunities to help employees achieve their goals, whatever their backgrounds or experiences.

Is committed to advancing our tools, technology and ways of working. We always put our clients first to meet their evolving needs.

Believes in responsible growth and is dedicated to supporting the communities around the world by connecting them to the lending, investing and giving they need to remain vibrant and vital.



+ 1st and 2nd shifts available

+ LOB is open 365 days a year (including holidays)

+ Must be flexible based on business needs (weekends)

+ Please review all of the Required Skills to assure that you meet the minimum qualifications



**Posting Date** : 12/04/2018



**Location** :

Chandler, AZ, Building D, 2505 W CHANDLER BLVD,

- United States



**Travel** : No



**Full / Part-time** : Full time



**Hours Per Week** : 40



**Shift** : 2nd shift



**Assistance for Applicants with Disabilities**



Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please visit the Applicants with Disabilities page at http://careers.bankofamerica.com/us/applicants-with-disabilities .



**Diversity & Inclusion**



At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.



**Frequently Asked Questions**



Need to know how to apply online, view a list of your submitted job applications or reset your password? Visit our FAQ at http://careers.bankofamerica.com/us/faq section for answers to these questions and more.
Posted: 2018-12-07 Expires: 2019-01-06

Success begins with building relationships.

At Bank of America, our customers are at the center of everything we do. Our focus is on helping each one find the right financial solutions. With a wide range of career opportunities available, we invite you to realize your career goals with us while assisting customers with what matters most to them.

Welcome to Careers at Bank of America.


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Sr Fraud Analyst Back Office (1st and 2nd shift)

Bank of America
Chandler, AZ 85286

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