20 days old

Sr. General Manager - World Trade Center

Westfield, LLC
New York, NY 10007
  • Job Code

is the premier global developer and operator of flagship shopping destinations.
With a portfolio valued at 65.2 billion as at 31 December 2018, we own and
operate 92 shopping centres; 56 are flagships in the most dynamic cities in
Europe and the United States. Our centres welcome 1.2 billion visits per year.
Present in 2 continents and in 13 countries, URW provides a unique platform for
retailers and brand events and offers an exceptional and constantly renewed
experience for customers. The Group has
the largest development pipeline in the industry, worth 11.9 billion. URW
distinguishes itself by its Better Places 2030 agenda, that sets its ambition
to create better places that respect the highest environmental standards and
contribute to better cities.

the forefront of innovation, our 3,700 talented professionals are preparing for
future generations of customers. Our
skills, engagement and team work are key to driving performance and generating
superior value.


The Senior General
Manager (SGM) drives operational success in the retail environment, leading the
onsite operational and marketing management of the shopping center. This role is a key contributor to the total
asset value creation working in partnership with Operating Management,
Development, Leasing and other internal teams.


  • Drive, optimize and deliver
    day-to-day operational excellence in accordance to established metrics and
  • Oversee specific center
    Facilities Management, Security and Risk Management teams/programs.

  • Ensure optimal performance
    and full compliance with health, safety, labor and environmental

  • Coordinate and assist to
    facilitate new store and remodel projects with Leasing Tenant Coordination

  • Responsible for local
    procurement and contract negotiation/management.
  • Manage corporate SCM policies
    and procedures as related to front-of-house and back-of-house

  • Contribute and collaborate
    with Operating Management team to develop 5-Year Business Plan strategy.
  • Execute the Action Plan as
    defined in the 5-Year Business Plan.

  • Develop long-term growth
    strategies for new and existing markets by driving and executing cost
    effective, realistic, and functional tactics.
  • Plan and manage Common Area
    Maintenance and Capital expense budgets/forecasts within approved

  • Locally develop with the
    Shopping Center Marketing Director (SCMD) supported by Corporate Marketing
    with direction and final approval the centers marketing and public
    relations plans. Implement plans
    driving and delivering on sales and traffic goals.

  • Become the voice of the
    shopper while also delivering insights and trends related to the
    trade-area including other complimentary and competitive influences that
    potentially have future strategic consideration for the centers vision.

  • Lead the centers customer
    journey experience programing to standards excellence and develop a team
    culture of S.T.Y.L.E.

  • Key ambassador and
    representative of the shopping center developing and leading retailer
    engagement and support programs, local community/non-profit outreach,
    service providers partnerships as well as lead for relevant property tours
    with investment stakeholders.

  • Negotiate and process
    entitlements on complex projects through different levels of governmental

  • Analyze and evaluate data on
    a wide variety of complex real estate matters, including property surveys,
    architectural documentation, and title information.

  • Actively engages in business
    prospecting opportunities driving additional management income
    opportunities as well as deliver annual storage budgets working in
    partnership with other sales divisions.

SGM is to be consulted on the following matters
before decision or action is taken:

  • Contribute to 360 development
    of the asset, including representing the Group locally, developing
    relationships with key players in the local community, follow-up on local
    urbanism, developments and identifying/reporting development

  • Consulted on leasing deals
    affecting the common areas of the Shopping Center. (RMU, kiosks, BV)

SGM is to be informed about decisions and changes
that have been taken on the following areas:

  • Legal matters related to
    tenant and/or other legal risk issues.

  • Decisions or changes that
    affect the shopping center and are needed to know by the SCM to be able to
    perform the tasks stated in this role description of responsibilities.

Center Specific Objectives)

  • Driving Sales and Traffic

  • Deliver Annual Business
    Action Plan and Marketing Plans

  • CAM Budget Adherence

  • Operating Capital Management

  • Other Income Storage

  • The Customer Journey and
    S.T.Y.L.E. Mystery Shop Result

  • Health & Safety

  • Energy Consumption Management


  • Drives for
  • Action oriented taking on new
    opportunities and challenges with a sense of urgency, high energy and
    enthusiasm all while securing and deploying resources effectively and

  • Plans and aligns teams
    effectively to optimize work processes/project management

  • Ensures accountability of
    self and others to meet objectives and commitments.
  • Thoughtful
  • Applies knowledge/insights of
    business and business influences to advance the organizations goals.

  • Builds strong customer
    relationships delivering customer-centric solutions.

  • Manages complexity to
    effectively solve problems while maintaining good and timely decisions
    that keeps the business moving forward.

  • Ability to consider future
    possibilities creating the new and different innovative strategies.

  • Balances and manages the
    interests of multiple stakeholders.
  • People
  • Effectively builds
    networks/partnerships inside and outside the organization and works
    collaboratively with others to meet shared objectives.

  • Effectively conveys and
    communicates a clear understanding of the unique needs of different

  • Creates an environment where
    people are motivated to do their best to help the organization achieve its

  • Is persuasive driving vision
    and purpose.

  • Attracts top talent and
    builds effective teams through effective leadership qualities.
  • Self
  • Demonstrates courage stepping
    up to address difficult issues and saying what needs to be said.

  • Gains confidence and trust of
    others through honesty, integrity and authenticity.

  • Operates effectively even
    when things are not certain, or the way forward is not clear.

  • Demonstrates self-awareness
    while actively seeking new ways to grow and to be challenged.

  • Is a nimble learner through
    experimentation while possessing the ability to rebound from setbacks and
    adversity when facing difficult situations.

  • Situational adaptability in
    real time to match the shifting demands of different situations
  • Business/Real
    Estate Knowledge/Experience
  • 5-plus years of progressive
    experience in shopping center/retail/property/hospitality management level

  • Demonstrated knowledge and
    interest for real estate and/or retail development, leasing property
    management operations.

  • Fully-versed in financial and
    business analysis and able to integrate regulatory, design marketing,
    leasing, and operational variables into sound business propositions.
  • Education
  • B.A. or B.S. degree or

(URW) is an equal opportunity employer that embraces the diversity of
backgrounds, perspectives, experience and skills. We offer a collaborative, innovative,
achievement-focused culture with unique opportunities for growth in a global
company and we evaluate qualified applicants without regard to race, color,
religion, sex, sexual orientation, gender identity, national origin,
disability, veteran status, and other legal protected characteristics.

Posted: 2019-10-31 Expires: 2019-11-29
Sponsored by:
Farm Credit Services of America Logo
Sponsored by:
Bank of America Logo

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Sr. General Manager - World Trade Center

Westfield, LLC
New York, NY 10007

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