21 days old

Sr Manager, Conferences - Global One-on-One Team

Gartner, Inc
Stamford, CT 06901
  • Job Code
    vNn0wXAGYvhh
What makes Gartner Conferences a GREAT fit for you? When you join Gartner, you'll be a part of a team that serves more than 75,000 business and technology leaders at 75+ global conferences each year. You'll work with curious, motivated people, have unlimited growth opportunities, and learn about the latest in technology and business. Our Conferences team is growing in double digits and is positioned to exceed that growth in 2019 and beyond. If you enjoy challenging yourself, connecting with people and pushing the limits of your career, Gartner is the place for you.

Directly lead and develop the Global One on One team to deliver world class service to all attendees and associates. Ensure first class execution and forward-thinking product development are applied constantly by the team to aid client retention and business growth, while still delivering a globally consistent and world class level of service.

Primary Responsibilities:

  • Manage and lead a management team who have global direct reports, responsible for the Gartner One-on-One meetings and the Gartner Expert experience for all global conferences.
  • Ensure an exceptional experience for all conference attendees having a One-on-One meeting with a Gartner Expert.
  • Manage the global process for Expert calendar management with the team ensuring a seamless conference experience.
  • Build relationships with Program Management, Research, and content teams to understand the agenda impacts for Expert meetings and how analyst time is being utilized.
  • Perform capacity planning and forecasting to ensure there is adequate Expert resources to meet attendee demand.
  • Collaborate with Program Management team on Expert budget management, tracking additional Expert resources that might be needed in addition to the set budget.
  • Data analysis to develop strategies to optimize the Gartner One-on-One experience with intended outcomes of increasing capacity, aligning the right attendees to the right analysts, and reducing attendee no-show rates.
  • Work globally ensuring the One-on-One program and experiences are consistent across all regions.
  • Ensure the teams are managing the regional and team mailboxes ensuring all internal and external queries have been answered in a timely manner
  • Support internal and external escalations around Gartner One-on-Ones and Executive Program Team Meetings.
  • Measure One-on-One results across the business in order to ensure client feedback is the highest priority in enhancements.
  • Track enhancements of scheduling system, and work with technical team on improvement prioritization and testing.
  • Manage staffing of One-on-One planners and supporting RES team globally for Summits and Symposium to ensure we have enough staff to provide the best customer experience.
  • Build productive relationships with internal and external clients, helping to support and train Gartner associates on the scheduling system.
  • Effectively communicate, collaborate and maintain relationships with clients and team participants.
  • Work with the operations team on space and other requirements for the One-on-One program and Expert workrooms.
  • Evaluate new trends and processes within the business looking for collaborative ways to improve attendee experience

Expected Results:

  • Flawless client experience (external and internal clients)
  • Global operational effectiveness (scalable and consistent processes)
  • Engaging with the management team to ensure effective leadership of them and their direct reports

Experience Requirements:

  • Bachelor's Degree
  • 7-10 years overall business experience
  • 3+ Years Management Experience
  • Proven Conference Operational & People Management Responsibility
  • Exceptional customer service and communication skills that will provide the ability to communicate effectively with clients at all levels.
  • Must be self-motivated, articulate, and creative and possess excellent verbal and written communications skills.
  • Effective at building relationships with internal and external clients.
  • Ability to manage a global team, including remote employees
  • Excellent organizational skills and an ability to work well under pressure and meet deadlines. Effective collaboration with colleagues around the world.
  • Ability to multi-task and work in a fast-paced environment
  • Understanding and appreciation of technology
  • Ability to travel

Job Requisition ID:43826

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Posted: 2020-02-02 Expires: 2020-03-02
Sponsored by:
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Sr Manager, Conferences - Global One-on-One Team

Gartner, Inc
Stamford, CT 06901

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