18 days old

Sr. Manager Sales Operations

NICE Systems, Inc.
Salt Lake City, UT 84111
  • Job Code

Financial Responsibility

This position is responsible to oversee all travel expenses for the Sales division

This position ensures headcount dollars are accounted for and published accurately.

Major Responsibilities:

  • Strategically administer and continuously improve our sales CRM system
  • Continuously evaluate the most efficient lead assignment processes and work with Sales Development Manager to make any changes to the process
  • Gather reporting requirements, design and deploy reports that fulfill the requirements as needed for Sales, Marketing and other departments as requested
  • Gather process requirements from Project Management and any other departments who are key to the sales cycle and customize the CRM system to meet those requirements providing a clear view of results from prospecting and sales processes
  • Acts as a sounding board for members of the Sales Leadership team and provides direction and influence where needed.
  • A ttend trade shows and users conferences as needed

  • Supervises all aspects of headcount for the Sales Team including open positions, budgets, PIPs, and Reorgs.
  • Organizes and executes all aspects of Sales Kick Off, Partner Club Trip and Presidents Club and other general meetings and training's as required
  • Collaborate with marketing and the training department on development of automated sales tools (e.g. ROI calculator)
  • Analyze Sales Performance including, but not limited to:
    • Sales rep performance
    • Territory/book/lead assignments
    • Commission Analysis
    • Daily metrics & KPIs
    • Conversion tracking
    • Close Rate & Pitch Rate
    • Deal flow / pipeline performance
    • Attachment rates
    • Data Hygiene and Integrity
    • Industry analysis / segmentation modeling
    • Customer review, modeling and dissection
  • Design, implement, and manage sales forecasting, and associated planning. Establish high levels of quality, accuracy, and process consistency in approaches used by the sales organization. Ensure planning and forecasting efforts are appropriately integrated with other planning processes employed within the company.
  • Act as sales liaison to marketing, IT, Operations as well as other key departments such as Finance, Legal, Recruiting, and Operations. Collaborate with these groups to develop and implement quarterly plans to drive overall sales performance
  • Contribute to the optimal deployment of sales personnel. Make recommendations for changing sales roles, coverage models, or team configurations in order to maximize sales productivity. Lead a change management process to build organizational understanding of proposed changes, establish support from key leadership stakeholders, and effectively implement new deployment and job models
  • Supervises, coaches, and mentors the Sales Operations Analyst and other Sales Operations positions as assigned
  • Gives performance feedback, conducts performance reviews (including annual evaluation), sets performance goals, ensures work assignments are being met, etc.
  • Recruits, and hires for, positions in the Sales Operations group
  • Provide leadership in Sales Operations (and other groups within the Sales organization)
  • Follow the company Code of Ethics, Corporate Values and Company Vision and all policies and procedures at all times
  • Communicate in an effective and professional way with customers in and outside of inContact
  • Education Requirements:

    Bachelor's degree in Business or Finance or related field or equivalent work experience required.

    Master's degree preferred.

    Experience Required:

    8 + years experience in sales, 2+ years experience in Sales leadership role with a proven track record

    Proven written and oral communication skills

    Solid understanding of needs analysis sales process

    Excellent customer service skills

    Strong understanding of inside and field sales environments

    Experience in working with contact management software

    Problem solving abilities

    Ability to meet deadlines

    Previous experience in telecom, call center, software or hardware industries

    Proven experience successfully managing projects to completion

    Experience Preferred:
    Experience with: Salesforce.com CRM Administration, Data Enhancement, List Purchase and Vetting, Marketing Automation tools and Contract/Quoting Tools Experience with Invoice Reconciliation , Project Management

    Posted: 2019-11-25 Expires: 2019-12-24
    Sponsored by:
    Farm Credit Services of America Logo
    Sponsored by:
    Bank of America Logo

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    Sr. Manager Sales Operations

    NICE Systems, Inc.
    Salt Lake City, UT 84111

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