24 days old

Sr. Resolution Specialist-Associate Relations

Edward Jones
St. Louis, MO
  • Job Code
    32783BR
At Edward Jones, we help clients achieve their serious, long-term goals by understanding their needs and implementing tailored solutions. To ensure a personal client experience, we've located our 12,000+ branch offices in the neighborhoods where our nearly 7 million clients live and work.

A typical branch office has one financial advisor who meets with clients face-to-face and one branch office administrator who enhances the team's ability to build deep relationships with them. Headquarters associates in St. Louis and Tempe provide support and expertise to help U.S. and Canada branch teams deliver an ideal client experience.




Key Responsibilities:



Edward Jones is seeking a new team member to be responsible for associate relations functional support serving branch and home office associates, who is service driven and has the ability to travel.The Resolution Teams interpret and apply the firms policies, culture and business practices for the firm in order to align Human Resource practice with business objectives. More specifically, Resolution Team associates field questions related to sexual harassment, discrimination, conflict resolution, and written associate discipline and terminations





Work in partnership with leaders and associates to diagnose and resolve a variety of issues involving team dynamics in the workplace, ensuring that all employment laws and policies are adhered to and while maintaining firm culture.



Conduct confidential investigations into complex and sensitive allegations of misconduct regarding employment law and firm policy violations in a thorough, diligent and unbiased manner to protect the interests of the firm and its associates.



Lead the resolution of various associate relations issues to include determination of disciplinary actions.



Provide coaching and counseling to leaders on the delivery of performance feedback and, at times, provide that feedback directly.



Prepare documentation of associate situations in a legally appropriate manner.



Work with associates to provide support and assistance during times of personal challenge.



Develop and implement HR programs and activities designed to improve overall morale, job satisfaction, and safety of associates.
















Requirements:



BS/BA or MS/MBA with Human Resources emphasis or equivalent HR experience preferred.



PHR/SPHR certification preferred.



5+ years' experience in an increasingly responsible leadership or HR position (with at least 2 years directly involved in associate relations).





Functional Skills:



The ability to speak and write in a clear, concise and impartial manner when:



o Interviewing associates and witnesses to gather facts regarding a case



o Conducting complex presentations during HR investigations



o Communicating disciplinary action to associates



o Participating in unemployment hearings



o Responding to inquiries from internal and external legal counsel.



Strong critical thinking skills to problem-solve complicated employment issues.



The ability to interpret and enforce firm policies and employment laws.



The skills necessary to navigate the firm's computer systems.



Additional Considerations: This position is advanced by an in depth knowledge of employment law. It further benefits from a working knowledge of the products and services offered by Edward Jones and an understanding of the firm's structure including the Edward Jones branch model, an understanding of how each of the firm's home office divisions support our branches in serving our clients, and an understanding of the firm's compliance policies.







Posted: 2018-09-26 Expires: 2018-10-25
Sponsored by:
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Sponsored by:
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Sr. Resolution Specialist-Associate Relations

Edward Jones
St. Louis, MO

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