Strategy Analyst II or III - Collection Services

Bank of America

Brea, CA
Job Code:
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Job Details

Company Bank of America

Job Title Strategy Analyst II or III - Collection Services

Jobid bankofamerica-17059322BreaCA

Location: Brea, CA, 92821, USA

Description **Job Description:**

Collections Services Strategies develops tactics that help our customers through difficult times while mitigating losses for the Bank. The Consumer Product Strategy Analyst III must be able to work independently to develop recommendations that consider their research and analysis, the regulatory framework, and competing strategies. The analyst must then utilize communication and influencing techniques to build consensus and driveimplementation. This high visibility position offers a unique opportunity to interact with senior managers and drive significant business results.

In addition to traditional voice-calling treatment, Collections utilizes alternative channel treatment to reach its delinquent customer base, including direct mail, email, text, and online websites. The Alternative Channel Strategies team leverages a combination of quantitative and coding skills to maximize ROI while maintaining operational quality and ensuring a positive customer experience. Areas of focus include:

+ Leveraging data and/or models to identify customer preferences and response tendencies with respect to various alternative channel treatments.

+ Optimizing the treatment sequence across both traditional and alternative channels to improve ROI as well as the customer experience.

+ Trigger-based channel treatment.

+ Channel sequencing and integration strategies.

+ Leveraging existing channels to increase on-line visitation and self-servicing rates.

Position description:

Responsible for performing complex analysis aimed at improving portfolio risk, profitability, performance forecasting and operational performance for consumer products and the related divisions such as credit cards and consumer vehicle lending. While this position has no direct people management responsibilities, it does require the ability to interact with business partners both within and external to the department. This position requires being the subject matter expert on multiple business-related and technical-related topics and an ability to independently drive strategic improvements. Key functions involve owning asset quality monitoring, identifying business trends based on economic and portfolio conditions, and executing strategic enhancements. Responsible for Strategy Management and mentoring less tenured analysts. Communicates business trends, creates financial assessments and interprets risk analytics for senior management. Proven experience at developing technical skills of their team. Detailed knowledge of SAS / SQL, financial statements, and business processes preferred. 3+ years Strategic Analysis experience preferred.

**Position may be filled as Analyst II or III, depending on experience.**

**Required Skills:**

+ Strong analytical and problem solving skills as demonstrated by 3+ years of experience

+ Strong evidence of leveraging analytics to drive business results

+ Test/Control design and statistical analysis of results

+ Quantitative analyst experience, including skills like data mining and statistics

+ Skilled with MS Office (Excel, Access, Word, and PowerPoint), as well as technical/querying skills in SAS/SQL

+ Proficient at written and oral communication, including presentation skills

**Desired Skills:**

+ 2+ years programming and analytics experience with SAS/SQL

+ Experience working within the Bank's data infrastructure (BACARDI, The W, SQL Server, etc)

+ Experience with business case development/financial statements

+ Experience with process design/redesign (ex. Six Sigma, Engineering)

+ Advanced Degree (MBA (Operations preferred), Industrial Engineering, Statistics, etc.)

+ Prior experience in collections strategies

_Enterprise Description:_

_Responsible for performing more complex analysis and modeling for multiple products with the goal of maximizing profits and asset growth and minimizing risk and operating losses and/or other financial and marketing exposures. Develops complex program models to extract data and uses multiple databases to acquire statistical and financial data. Utilizes portfolio trends to propose policy/procedural changes within segmentation structure to produce optimal results. Excels at risk/reward trade off. Build relationships with external agencies. Participates in the rollout of company-wide pilot programs developed as a result of programmed models. Duties primarily include the regular use of discretion, independent judgment, the ability to communicate with multiple levels of management and the utilization of core leadership behaviors. SAS and/or MicroStrategy experience preferred; 2-5 years experience preferred._

**Posting Date** : 08/29/2017

**Location** : US-AZ-Phoenix, US-CA-Brea, US-DE-Newark, US-FL-Jacksonville, US-GA-Kennesaw, US-MD-Hunt Valley, US-North Carolina-Greensboro, US-TX-Fort Worth, US-TX-Addison

**Travel** : Yes, 5% of the time

**Full / Part-time** : Full time

**Hours Per Week** : 40

**Shift** : 1st shift

**Assistance for Applicants with Disabilities**

Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please visit the Applicants with Disabilities page at .

**Diversity & Inclusion**

At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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Success begins with building relationships.

At Bank of America, our customers are at the center of everything we do. Our focus is on helping each one find the right financial solutions. With a wide range of career opportunities available, we invite you to realize your career goals with us while assisting customers with what matters most to them.

Welcome to Careers at Bank of America.

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