17 days old

Supervisor, Reimbursement

U.S. Renal Care
Plano, TX
  • Job Code
Healthcare Billing/Reimbursement Supervisor's are responsible for supervising the staff processes to meet team and department goals. Promote customer satisfaction, both internal and external. Supervisors carry out supervisor responsibilities in accordance with organization policies, procedures, and applicable laws, including administration metrics related to productivity and quality. Also oversees workflow, training, and verifying the accuracy of their team's work. The position provides operational guidance and counseling on routine issues to ensure that the daily work of the team is completed accurately and on time, under the direction of the Manager. This position is in a computer based billing/reimbursement environment.


  • Function as a work leader, providing operational support, training staff, and conducting audits on work quality.
  • Assess, process, and oversee workflow, handling the daily scheduling of employee breaks and coverage of work stations.
  • Monitor employee's daily performance and productivity. Utilize processes and available tools to analyze trends, maintain and enhance performance, and report statistics.
  • Conduct weekly team meetings. Attend applicable department/management meetings. Keeps team informed of new processes and general updates.
  • Manage correspondence, escalated issues, and requirements/regulations.
  • Review and approve assigned work; maintains records on individual performance and attendance.
  • Mentor, coach, and address developmental opportunities and disciplinary issues on the team. Implement corrective action and further development plans as necessary. Use motivational techniques to assist team members in maintaining and exceeding standards.
  • Demonstrate accelerated knowledge of system(s) functions as it effects daily work flow and team/department business processes.
  • In partnership with Manager, oversee team recruiting, training, and performance evaluations.
  • Work collaboratively to problem solve and participate cross functionally with other teams as necessary.
  • Conduct audits on work and determines additional training and counseling that may be required due to the results of the audit; including, providing recommendations, guidance, and implementing solutions to improve results.
  • Act as first point of contact on technical, procedural, and policy questions.
  • Conduct research and implements solutions to resolve customer issues, complex problems, and department efficiencies.
  • Expertise in billing/reimbursement requirements for government and insurance carriers.
  • Assist with the creation and documentation of processes.
  • Demonstrate ability to identify and recognize issues and provide unique, exception-based, workable resolutions for customers and sales.
  • Assist as needed to perform other related duties and special projects as required.
Requirements :
  • High school diploma or GED required. College degree in business or related field is desired.
  • 5+ years of experience in a health/medical billing office preferred
  • 2+ years of staff supervisor experience is required.
U.S. Renal Care is an Equal Opportunity Employer/Disabled/Veteran

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Supervisor, Reimbursement

U.S. Renal Care
Plano, TX

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Supervisor, Reimbursement

U.S. Renal Care
Plano, TX

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