13 days old

Support Desk Technician

Cozen O'Connor
Philadelphia, PA 19107
  • Job Code
    21000060

Cozen O'Connor has an immediate opening for a Support Desk Technician in the Philadelphia office. This position is responsible for providing 1st and 2nd level technical PC and applications support for the firm.

Job Duties and Responsibilities:

  • Provide 1st and 2nd level technical telephone and desk-side support to assist all Firm network users with computer and telephone-related issues.
  • Log and track calls in the help desk ticketing system to identify issue trends.
  • Escalate critical computer issues to the appropriate IS Tech groups to minimize negative impact on users' work production.
  • Provide setup and support to users for teleconferences and meeting presentations in offices and conference rooms.
  • Weekend and after-hours pager support is required when necessary.
  • Provide assistance, when required, for installation of desktop PCs and telephones.

Qualifications and Requirements:
  • Effective interpersonal and relationship-building skills.
  • Strong written and verbal communication skills.
  • Advanced technical knowledge of PC and desktop hardware, including Windows 10 and Office 2016.
  • Self-motivated and directed with the ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Experience working in a team-oriented, collaborative environment.
  • Technical knowledge of PC hardware with hands-on troubleshooting experience.
  • Ability to read and understand technical manuals and procedural documentation.
  • Law firm experience is a plus.
  • High School Diploma or equivalent experience required.
  • Certifications are a plus.

Cozen O'Connor is an Equal Opportunity Employer, including disabled and veterans.





Posted: 2021-09-11 Expires: 2021-10-10
Sponsored by:
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Support Desk Technician

Cozen O'Connor
Philadelphia, PA 19107

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