3 days old
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Support Specialist II

Support Specialist II

Orrick currently has an opening in the Washington DC office for a Support Specialist II.

Orrick is again one of the Fortune 100 Best Companies to Work For, the annual list that recognizes companies with extraordinary workplace cultures. Selected among hundreds of companies that Fortune considered this year, Orrick is one of only five law firms to make the 2017 list.

You will be part of a professional team providing a single point of contact for the efficient resolution of technical issues that develop within the Orrick technology architecture. You will provide onsite local support to attorneys, staff and business partners on all Firm computer systems via telephone, email and desk side assistance. As a member of this team, you will multi-task while generating creative and time-sensitive solutions to problems. You will develop skills required to support the efforts of the firms practice groups and administrative operations. Additionally, you will work on special projects as appropriate.

You will assess appropriate priority, take personal ownership, and provide timely results to all customers. You will document incident details, and forward issues needing the support of other teams as appropriate. You will solve issues by utilizing excellent customer service, your personal knowledge and resources, problem solving techniques, technical thinking/reasoning, and a high level of individual discernment to ensure successful technical outcomes. Develop or update documentation on technical configurations or knowledge base articles.

• Bachelor's degree or equivalent combination of education and experience.
• Understanding of and experience supporting Microsoft Windows (up to 10 Enterprise 64-bit).
• Proper usage of Windows native optimization and performance monitoring and troubleshooting tools, such as Windows Task Manager and Event Viewer.
• Experience supporting Dell PowerEdge R series Servers a plus.
• Deep understanding of computer networks and how they operate, including:
• TCP/IP operation in a distributed, client/server environment.
• Industry-standard cable usage and operation (e.g. CAT6, UTP, and Fiber cables).
• Professional certification in Microsoft Windows Server 2012 a plus but not required.
• Experience with Microsoft Windows Server 2012 a plus but not required.
• Minimum of two - three years’ of experience in the use of desktop hardware and Microsoft operating systems is required.
• Proficiency with Windows 7 and Windows 10 desktop operating systems and utilities is required.
• Proficiency in MS Office 2013 suite of products is required.
• Experience with Dell Laptop/Desktop hardware is a plus.
• Experience with Microsoft Surface Pro 4 and Surface Book. Hardware a plus.
• Experience with MacBook Pro software and hardware a plus.
• Experience with Hewlett Packard printers a plus.
• Microsoft Certified Solutions Associate (MCSA): Windows 7 or A+ Hardware certification is a plus.
• Professional certification in Microsoft Office User Specialist and other Microsoft desktop products a plus.
• Your excellent organization and attention to detail skills will give you the ability to handle and triage multiple incoming priorities in a dynamic working environment.
• You will enjoy working independently on complex tasks/projects, as well as being a great teammate.
• Confirmed ability to balance technical and business level communication.
• You will have a demonstrated ability to produce quality work with positive results while employing a dedicated and enthusiastic approach to client service and collaboration.

Orrick is a leading global law firm with a particular focus on serving companies in the technology, energy and financial sectors. We are recognized worldwide for delivering the highest-quality legal advice and for our culture of innovation and collaboration.

Our formula for success is simple—we provide the highest quality service to our clients and we hire the brightest and most talented individuals at every level. As an employer of choice we will provide our employees with challenging work, training opportunities, team oriented culture, and the opportunity to work with the best talent in the legal profession

Orrick offers a friendly work environment, competitive salary, and excellent benefits.

Please visit www.orrick.com for more information about the firm.

To submit your resume and cover letter for this position, please select the Apply For This Job option at the top of the page. Please include your salary expectations in your cover letter. Submissions without salary expectations may not be considered.

No phone calls please.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, gender identity, protected veteran status, or on the basis of disability.

We focus on serving the Technology, Energy & Infrastructure and Finance sectors globally. Clients worldwide call on our teams for forward-looking commercial advice on transactions, litigation and compliance matters. We bring distinctive quality, teamwork and value to the table – and innovate in everything we do.

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Support Specialist II

Orrick, Herrington & Sutcliffe LLP

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