15 days old

Systems Analyst II

Detroit, MI 48226
  • Job Code

Plan, develop, test and implement IT system solutions that improve business efficiency and productivity as well as support business strategies and goals. Identify and communicate business needs and translate business requirements into technical system and functional specifications. Support one or more moderately to highly complex business processes/systems for multiple business units. Project team member for projects medium to large in scope and high complexity.

  • Participate in business short-term planning sessions to ensure understanding of business goals, direction and business requirements; provide input from an IT systems perspective. Participate in the estimation of costs for the planning of new systems/enhancements for assigned systems. Serve as a liaison between business area and the IT organization and vendors in coordination with project managers to provide technical solutions that address user needs.
  • Translate business requirements into technical requirements. Formulate and define system scope and objective based on user needs and understanding of business processes. Develop, write, and communicate systems design, functional system specifications and functional architecture analysis. Identify gaps or issues.
  • Analyze customers systems and capabilities to understand strengths and weaknesses for the identification of opportunities for system improvement.
  • Develop user and/or system test cases and validate test results during testing, as needed. Document system modifications. Develop system manuals, system training materials and system enhancement communication.
  • Identify, investigate, resolve and escalate problems, as needed. Gather data to support recommendations to address problems. Procure technical assistance to help in problem resolution.
  • Work closely with developers and end users to ensure technical compatibility and user satisfaction.
  • Provide factual content to feasibility study for standard development projects and enhancements. Stay abreast of new and emerging technologies. Analyze technology trends to determine impact to the achievement of business goals. Identify issues based on impact of new/emerging technology or modifications to existing systems.
  • Provide input for the development of Service Level Agreements (SLAs) and/or forecasting activities as needed. Review performance against SLAs. Identify areas for improvement. Support achievement of SLAs.
  • Coach and mentor less experienced team members.
  • Other duties as assigned.


  • Experienced in understanding E2E
    claims processing

  • Experienced in NASCO processes
    (BRDM, CSR, etc.)

  • Experienced in IT systems delivery
    using SDLC or Agile

  • Experienced in NASCO Host Claims

  • Strong experience in performing
    systems analysis

  • Working knowledge of 837/835
    transaction records.

  • Translates business requirements
    into technical requirements.

  • Working knowledge of IT systems
    testing (SIT/UAT/Regression/E2E) to support system development work

  • Documents system modifications and
    develops system enhancement communication.

  • Identifies, investigates, resolves
    and escalates system problems, as needed.


  • Bachelor's
    degree in related field preferred.
  • Three
    (3) years of relevant system solution development, testing and
    implementation work experience required.


  • Strong
    analytical, technical, interpersonal and communication skills.
  • Knowledge
    of business operations, systems requirements and IT processes.
  • Ability
    to work independently, or within a team environment.
  • Other
    related skills and/or abilities may be required to perform this job.

All qualified applicants will
receive consideration for employment without regard to, among other grounds,
race, color, religion, sex, national origin, sexual orientation, age, gender
identity, protected veteran status or status as an individual with a

Posted: 2020-01-08 Expires: 2020-02-06
Sponsored by:
Farm Credit Services of America Logo
Sponsored by:
Bank of America Logo

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Systems Analyst II

Detroit, MI 48226

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