12 days old

Systems Manager, Quality Assurance

Hilton Global
Memphis, TN 38103
  • Job Code
    COR010SY
The Distribution Services team plays a critical role in supporting the Global Sales Organization. Our DS Systems team creates automated solutions that aid in the execution of the retail compensation component of Hilton's partner agreements with Online Travel Agencies, Travel Management Companies, Meeting Planner Companies, and key accounts globally. Distribution Services performs the function of data capture, calculation, reconciliation and payout of commissions on behalf of Hiltons' 5400+ hotels globally.

What will I be doing?

As a QA Systems Manager, your role within Distribution Services (DS) is to support key functions across the business by utilizing innovative solutions to provide frictionless and timely access to high-quality, coordinated data. You will be closely involved in data governance, data quality, data design, reporting and dashboards.

Collaborating with the DS Project Managers and Developers, we will rely on you to lead all aspects of quality assurance (QA) functions within the DS domain and develop processes and techniques to ensure the right controls, monitoring, and reporting are in place.

More specifically, you will:

  • Implement quality assurance techniques to ensure the high quality and timely delivery of applications that provide business value to our partners.
  • Define processes for test design and execution activities, as well as monitoring, measuring, and reporting bugs, test results and remediation efforts.
  • Act as an advisor who understands broader enterprise automation architecture to assess and provide cross platform, cross tooling automation solutions that can span development delivery models.
  • Build a flawless process of problem detection, testing and fixing applications to ensure quick recovery from challenges posed by source data issues or application defects.
  • Develop solutions to automate reporting and functional testing, with back-end data validation using either commercial (off-the-shelf) or open source tools.
  • Produce automated, scheduled, and one-off reporting to internal and external users, while ensuring data accuracy which frequently has financial impact.
  • Partner collaboratively with business data stewards and Information Technology (IT) data stewards to ensure the resolution of defects and/or data quality issues.
  • Be responsible for the execution of quality assurance initiatives, coordinating with product owners, business analysts, designers and developers to determine solutions and improve existing processes.

What are we looking for?

We believe success in this role will demonstrate itself through the following attributes and skills:

  • Self-starter, willing to take ownership of responsibilities and possess positive energy and drive
  • Effective communicator, collaborator, influencer and solution seeker across variety of opinions
  • Develops application test cases versus requirements outlined in Business Requirements documents (large projects) and ISRs (Information Services Requests). Reviews results with Project Managers
  • Liaises with members of Global Travel Partnerships (GTP) and DS Billing Manager to establish the validity of PFP rules, data, and reporting
  • Builds process flow diagrams and presents them to significant parties
  • Superb attention to detail with a high level of accuracy

To fulfill this role successfully, you should demonstrate the following minimum qualifications:
  • Five (5) years of professional experience
  • Experience with change and release management
  • Expertise with the various types of testing: feature, regression, load, and user acceptance
  • Experience within Microsoft Office Suite and Visio
  • Advanced experience within Excel
  • Experience with formulation, design and rollout of QA and testing methodologies

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:
  • Three (3) years of Hospitality industry experience
  • One (1) year of experience with Project Management
  • Experience in SQL reporting
  • Work experience with data lake API endpoints and SQL cloud environments
  • Validated working experience with surrounding and supporting data architecture, data integration, incident management, operations
What will it be like to work for Hilton?

Hilton is the world's leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.





Posted: 2020-01-08 Expires: 2020-02-06
Sponsored by:
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Sponsored by:
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Systems Manager, Quality Assurance

Hilton Global
Memphis, TN 38103

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