17 days old

Technical Services Engineer

Portland, OR 97201
  • Job Code


Technical Services Engineer

As one of the worlds leading manufacturers of cardio- and endovascular medical devices, BIOTRONIK is headquartered in Berlin, Germany, and represented in over 100 countries by its global workforce. The work of our committed, highly specialized, exceptionally skilled employees results in crucial advancements in the world of cardiology and changes the lives of patients every day.

The Technical Services Engineer will be part of a multidisciplinary team responsible for primarily providing field personnel, customers, and patients timely and accurate information regarding the specifications and functions of BIOTRONIKs portfolio of products.

While a background in the medical field, sciences, or engineering is necessary for this role, we will provide extensive and in-depth industry-specific training to ensure a high level of product understanding and proficiency in cardiac rhythm management. Note that this position is a customer-facing, sales-support position and excellent customer service skills are required to succeed.This position requires the combined skillsets of a pacemaker device technician, technical writer, and Customer Service agent.

Your Responsibilities

  • Efficiently and effectively answer written and oral technical inquiries relating to implantation, programming, device compatibility or any other inquiry related to pacemaker and defibrillator therapy

  • Troubleshoot and resolve clinical questions through direct consultation and/or interpretation of ECG tracings and/or other data working with field personnel and clinicians

  • Actively participate in the Advanced Product Support on-call schedule

  • Generate technical and training documentation from product specifications

  • Edit cross-department documentation for the Company checking accuracy, formatting, and grammar

  • Develop and deliver technical training presentations to internal and external customers

  • Develop a high level understanding of the cardiac rhythm management industry to become a technical resource within the Company

  • Determine the disposition of complaints for FDA reporting requirements

  • Other duties as assigned

Your Profile

  • Degree in engineering, nursing, sciences or equivalent experience in allied health care field

  • Excellent presentation and interpersonal skills

  • Are comfortable spending the majority of each day on the telephone working with a variety of professionals and multi-tasking

  • Experience handling high-pressure situations and de-escalations with positive outcomes in a customer service role

  • Ability to work in a very collaborative environment and with colleagues at all levels of the Company

  • High level of proficiency with Microsoft Word and Powerpoint is required

  • Experience with technical or business writing

  • Previous support experience working in medical device field support, preferred

Physical Requirements:
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to be independently mobile.

  • The employee is also required to interact with a computer for extended periods of time, and communicate with co-workers.

  • Must be able to work a minimum of 40 hours / week.

  • Must be able to travel to other office locations.

Travel Requirements:
Must be able to travel internationally and domestically, less than 10% of the time.

Are you interested? Please apply online through our application management system! We are looking forward to welcoming you.

Location: Portland, OR | Working hours: Full-time | Type of contract: Undefined

Apply now under: www.biotronik.com/careers

Job ID: 26209 | Contact: Amanda Willott

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by law.

Posted: 2020-01-08 Expires: 2020-02-06
Sponsored by:
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