24 days old

Technical Support Analyst

Rheem
Montgomery, AL 36104
  • Job Code
    19000037

A Career at Rheem: Where Comfort Is Your Calling

At Rheem, we're dedicated to bringing comfort to people's lives. And, as a leading global manufacturer of heating, cooling and water heating equipment, we're innovating all-new ways to deliver just the right temperature while saving energy, water and supporting a more sustainable future. It's an exciting challenge that requires a team of talented, passionate people with a diverse set of skills. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem, and help shape the future of products that impact people's lives-every day.

This exciting role as a Technical Support Analyst will be responsible for rendering assistance to customers in solving and diagnosing product service and installation problems for documented and undocumented issues.

This position will serve our Water Heater Division, located in Montgomery, AL

WHAT YOU'LL DO

  • Have a working knowledge of technical product specifications and water heater fundamentals and be able to communicate this information to the caller.
  • Provide verbal and written technical assistance to customers having product service, installation, repair and general product questions, while recording and follow-up incoming calls on the company database.
  • Exhibit a basic level of diplomacy in stressful situations while being adaptable to changes and creating goodwill with internal and external customers.
  • Explain and interpret warranties to customers as they apply to products.
  • Utilize system tools to determine water heater cross-references, sizes and types as requested by callers.






Posted: 2019-07-26 Expires: 2019-08-24
Sponsored by:
Farm Credit Services of America Logo
Sponsored by:
Bank of America Logo

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Technical Support Analyst

Rheem
Montgomery, AL 36104

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