12 days old

Technical Support Associate - Express Scripts

Cigna
Whitestown, IN 46075
  • Job Code
    21014235
Help us support our future. Get ready for a job that encourages you to think strategically yet stay connected with your teams. Do you have problem-solving or strategy experience? If so, prepare to innovate, create, and inspire. The Technical Support Associate (Technical Support Associate Analyst) will be a member of the team responsible for providing service and attending to the technology needs of Cigna's Colleagues and Leadership.

Responsibilities

  • On-site and off-site support for all executive technology-related needs.
  • Installation, configuration, and troubleshooting of desktops, laptops, telephony, and other related technology devices.
  • Research, test and evaluate new technology products.
  • Develop proactive ways to avoid potential problems and automate maintenance tasks
  • Contribute to company-wide technology projects.
  • Maintain a high level of customer focus on all interactions.
  • Provide timely, creative, and alternative solutions to meet business needs.
  • Maintain detailed documentation on all issues handled.
  • Probe and uncover customers' underlying issues.
  • Provide rotational 24x7 support coverage.
  • Actively share knowledge and offer assistance to teammates.

Qualifications

  • High School diploma; Bachelor's Degree or 2 or more years of job-related experience preferred.
  • Ability to interact comfortably with senior leadership.
  • Aptitude and interest in learning new technologies.
  • Excellent verbal and written communication skills.
  • Capability to establish credibility quickly by following up and taking initiative.
  • Superior Customer Focus and dedication to meeting the expectations and requirements of customers, acting with a sense of urgency. Understand and respect the time restrictions of senior leadership.
  • Ability to use rigorous logic and methods to solve difficult problems with effective solutions.
  • Possess an insatiable appetite for learning; continuously pursuing new skills that add value to the team's knowledge base.
  • Extensive knowledge of Windows environment and MS Office suite.
  • Networking: Avaya phone systems, Networked Printers, and Cisco VPN.
  • Knowledge of Active Directory
  • Remote connectivity applications: RDP, Bomgar, Video Conferencing Systems, and virtual platforms such as MS Skype, WebEx, Zoom, and Microsoft Teams.
  • Ability to get things done through formal channels and the informal network.
  • Flexible to work on-site and virtual environments as well as work on a team with staggered schedules and on-call rotations. (Schedules and time will vary based on business needs).
  • This position will be working onsite supporting employees in person as well as over the phone.
  • Flexible to work 3rd shift schedule Sunday - Thursday 9:45pm - 6:00am.

This role is located onsite which expects most work to be performed at a Cigna office location, but may allow for some work to be performed at home. Employees must be fully vaccinated if they choose to come onsite. Currently, due to the pandemic, we are encouraging all employee to remain working from home and all onsite meetings require a virtual option. However, we expect that this role will likely return to being performed primarily at an office location.

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.





Posted: 2021-09-12 Expires: 2021-10-11
Sponsored by:
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Technical Support Associate - Express Scripts

Cigna
Whitestown, IN 46075

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