13 days old

Technical Training Manager - CA

Ademco Inc.
Van Nuys, CA 91401
  • Job Code
    3319
Essential Responsibilities:
As a key member of the Products and Solutions team, the Technical Training Manager is responsible for the knowledge management of the Resideo channel partners in the assigned territory. In addition, the Technical Training Manager is part of the training curriculum development team that develops, tests, refines and delivers training for new product introductions. The Technical Training Manager is a remote position with extensive travel throughout California (75% of the time). The ideal candidate will be located near a major metro airport.

Job Duties:

  • Manage an assigned territory of Channel Partners in close collaboration with Sales with the goal of growing business in the territory
  • Provide product knowledge training to Resideo Channel Partnerssupporting new product introductions, conversions, wallet share gains and maintenance of existing business
  • Proactively manage schedule of open classes, private classes and on-demand requests for training and field support on Resideo solutions
  • Effectively manage relationships with Dealers, District Sales Managers, Distribution and other Channel Partners
  • Second point of contact for escalations dealing with Resideo Channel Partners
  • Act as a focal point for real-time Technical Support feedback on product performance for Resideo productsspanning the gap between customer, technical support, quality and engineering as needed
  • Actively participate in new product BETA testing providing feedback to Engineering and Product Management as a subject matter expert helping to refine NPI
  • As part of the training content development team, work collaboratively with a cross functional team to transfer knowledge from Engineering & Product Management for NPI to the Training Department
  • Develop, test and deliver training content for new products and services
  • Ensure that training content in use is accurate and current
  • Document, capture and report on non-typical product performance and customer issues as they arise in the field
  • Provides short and long term project management for hot site issuesand being accountable to the impacted Channel Partner/s until closure
  • Represent the organization at industry related functions such as Trade Shows and Association functions when needed
  • Keep accurate records of training executed and perform surveys to measure effectiveness
  • Document all tasks and project activity
  • Required to stand for long periods of time in a classroom environment teaching classes
  • Requires 75% travel
  • Effectively manage T&E spend to minimize cost while maximizing results

YOU MUST HAVE:

  • Associates degree in a technical discipline
  • 2+ years of experience installing or servicing Electronic Intrusion / Networking/ Video / HVAC/ Access control systems

WE VALUE:

  • Basic networking or IT experience
  • Strong knowledge of Microsoft Office tools and OS platforms
  • Excellent communication and presentation skills
  • Professional classroom demeanor
  • Effectively deliver classroom and web-based training
  • Driver's license
  • Instructional design experience
  • NICET certification preferred
  • Advanced Networking skills
  • Resideo or industry product knowledge and experience
  • NBFAA certification

RSRRES
Resideo is a leading global provider of critical comfort and security solutions primarily in residential environments, and distributor of low-voltage and security products. Building on a 130-year heritage, Resideo has a presence in more than 150 million homes, with 15 million systems installed in homes each year. The company has a 40-year, exclusive license to use the Honeywell Home brand for products and will continue to serve more than 100,000 contractors through its ADI Global Distribution business, which exports to more than 100 countries from more than 200 stocking locations around the world. Resideo is a $4.8 billion company with approximately 14,500 global employees. For more information about Resideo, please visit www.resideo.com .

Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.
Essential Responsibilities: As a key member of the Products and Solutions team, the Technical Training Manager is responsible for the knowledge management of the Resideo channel partners in the assigned territory. In addition, the Technical Training Manager is part of the training curriculum development team that develops, tests, refines and delivers training for new product introductions. The Technical Training Manager is a remote position with extensive travel throughout California (75% of the time). The ideal candidate will be located near a major metro airport.





Posted: 2019-11-23 Expires: 2019-12-22
Sponsored by:
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Sponsored by:
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Technical Training Manager - CA

Ademco Inc.
Van Nuys, CA 91401

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