7 days old

TM500 Field Applications Engineer

Viavi Solutions
Seoul, KR-11
  • Job Code
    210000ZE
VIAVI (NASDAQ: VIAV) has a 90+ year history of technical innovations that have evolved to keep pace and address our customer's most pressing business issues. We make equipment, software, and systems that help to plan, deploy, certify, monitor, and optimize all kinds of networks - like those for mobile phones, service providers, large businesses and data centers. VIAVI is also a leader in high performance thin film optical coatings and engineered diffusers, providing light management solutions to anti-counterfeiting, consumer electronics, automotive, defense and instrumentation markets.

We are the people behind the products that help keep the world connected - at home, school, work, at play, and everywhere in between. VIAVI employees are fierce about supporting customer success and we welcome people who bring their best every day to the company - to question, to collaborate and to push for solutions that will delight our customers.

Field Applications Engineer

Summary of Role

The TM500 Field Applications Engineer provides key support to our customers as they develop and deploy the next generation of wireless infrastructure equipment. This position is on the forefront of key wireless technologies including 5GNR and ORAN. Key stakeholders this position interacts with daily include: customer test engineers, VIAVI product management, development engineers, and the sales team.

Occasional travel may be required for customer support and internal VIAVI meetings

Main Responsibilities

  • Provide on-site and remote technical support to VIAVI Solutions TM500 Korea clients
  • Log, investigate, and resolve customer issues related to VIAVI Solutions test and emulation equipment
  • Deliver technical training to local customers on the TM500 product family
  • Support the VIAVI Solutions engineering division with the delivery and implementation of new software releases
  • Communicate regular feedback to key stakeholders during internal meetings and meetings between VIAVI Solutions and our clients
  • Collect technical requirements from customers and share with the product development team for future product enhancements
  • Conduct technical demonstrations to both existing and new customers on TM500 products and features
  • Undertake basic hardware tasks and repairs across the TM500 product family
  • Build and maintain close relationships with key customers
Job Experience

Role specific skills required:

  • Knowledge of key wireless specifications including 3GPP and ORAN
  • Thorough understanding of 3GPP Uu air interface including RF transmission and reception, digital modulation and demodulation schemes, PHY, MAC, RLC, PDCP, RRC access stratum layers and non-access stratum layers.
  • Experience with IP applications including TCP, UDP, FTP, VoLTE, VoIP, etc...
  • Strong communications skills to present information in a clear manner to internal and customer team members.
  • Experience using log files to troubleshoot wireless system faults to resolution
  • The role requires the person to be a self-starter, self-motivated and flexible, with a record of problem solving .

Qualifications

  • Bachelor's level degree in Electrical Engineering, Electronics Engineering, Communications Engineering, Computer Science, or similar discipline
  • Minimum 3 years of experience with LTE / 5GNR or other wireless technology
  • Excellent verbal and written communication skills in Korean
  • Good verbal and written communication skills in English

If you have what it takes to push boundaries and seize opportunities, apply to join our team today.

VIAVI Solutions is an equal opportunity and affirmative action employer - minorities/females/veterans/persons with disabilities.





Posted: 2021-09-11 Expires: 2021-10-10
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TM500 Field Applications Engineer

Viavi Solutions
Seoul, KR-11

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