20 days old

Training Specialist III - Epic

Memorial Health Services
Orange, CA 92866
  • Job Code

Purpose Statement / Position Summary

MemorialCare's IS trainers are responsible for developing the knowledge and skills of our workforce. They ensure that our workforce can meet its current and future business objectives and deliver quality services that meet our customers needs. They develop and facilitate training strategies and plan initiatives working with clinical, patient access, financial system, or Analytics/Business Intelligence groups.

Sr. IS Trainers complete the analysis, design, development, implementation and evaluation of MemorialCare's complex software training. They help to increase end-users efficient utilization of core systems such as the Epic electronic medical record or the analytics portfolio to enhance their workflows, documentation, and reporting outputs across the enterprise.As an intermediary between the IS Trainer and IS Trainer, Lead the Sr. IS Trainer works to determine training objectives, assist new training team members as they join the team, and assist in curriculum development to achieve strategic goals and initiatives.They partner to design and deliver standardized system training programs aligned with operational workflows for a wide variety of audiences addressing team and individual accountabilities.

Essential Job Outcomes

  • Develops and maintains content for use in instructor-led training (ILT) and web-based training (WBT) curriculum.
  • Enhances trainer skills, knowledge transfer and classroom facilitation skills. Mentors trainers to improve knowledge and skills and lead their work. Directs structured learning experiences for classroom or eLearning modules. Creates monitored simulations and problem-solving scenarios for effective learning.
  • Develops and implements Train the Trainer programs for other Learning and Development roles, super users, preceptors and support services caregivers. Serves as a mentor to others.
  • Acts as a point of contact for department supervisors and end users as practices and workflow constraints are identified and related to system content and automation.
  • Works closely with other developers and trainers in supporting the customer service development needs for all end user training.
  • Initiates, facilitates, and leads meetings with end-user and internal staff members.
  • Conducts training programs for end users and assists them in the personalization of systems through the development tools, templates, and settings.
  • Maintains expertise and competence in the proper operation and optimal use of assigned software applications including potential Epic modules.
  • Applies contemporary learning best practices to design, develop and maintain appropriate instructor manuals, training materials, job aids and documentation procedures using standardized tools and templates.



  • Minimum of 3 years relevant software experience or Analytics/Business Intelligence experience
  • Minimum of 3 years successful project management experience required
  • Minimum of 3 years experience in instructional design and development of web-based and e-learning strongly preferred
  • Experienced proficiency in Master train environment (i.e. MST) build preferred when working with Epic as the primary supported system
  • Demonstrated proficiency in adult learning theory, motivation, and development. Experienced in instructional education, training, and/or customer service preferred
  • Experienced with technical training development, eLearning development tools, and learning management systems preferred.
  • Proven competence in leading projects; evidence of progress in project management assignments.
  • Past success working independently as well as in a team situation while meeting aggressive deadlines
  • Demonstrated proficiency in Microsoft Office Products required

  • Bachelors degree or an equivalent combination of education and relevant experience preferred
  • Obtained RN license for clinical trainers leading hospital-based training preferred
  • Epic Certification in one or more modules (NVT) required when working with Epic as the primary supported system

Posted: 2019-11-23 Expires: 2019-12-22
Sponsored by:
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Sponsored by:
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Training Specialist III - Epic

Memorial Health Services
Orange, CA 92866

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